HELF Co-Ordinator, NSW

HELF Coordinator - New South Wales

Make a meaningful difference in aged care while building rewarding relationships with residents and families.

Join Aeralife and help residents access services that enhance their everyday living experience.

We are looking for a compassionate, customer-focused HELF Coordinator to join our growing Support Office team in NSW. This is an exciting opportunity for someone with aged care admissions, sales, customer service, or resident engagement experience who is passionate about supporting older Australians and delivering exceptional outcomes.

Reporting to the General Manager Client Services, you will play a key role in promoting, coordinating, and managing our Higher Everyday Living Fee (HELF) services across our NSW communities. You'll work closely with residents, families, and care teams to ensure residents can access services that support comfort, choice, and quality of life.

This role offers a mix of relationship building, customer engagement, administration, and travel to Aeralife homes throughout NSW.

Why Join Aeralife?

At Aeralife, we're passionate about creating communities where residents feel respected, connected, and empowered to live their best lives.

When you join our team, you'll enjoy:

• Competitive salary package with incentive opportunities
• Novated leasing options
• Supportive and collaborative leadership team
• Opportunity to work for a growing, progressive aged care provider
• Ongoing professional development and career growth opportunities
• Autonomy to make a genuine impact across multiple communities
• A values-driven workplace built on Passion, Innovation, Empathy and Respect

About the Role

As the HELF Coordinator, you will:

• Provide exceptional customer service to residents and families regarding HELF services
• Support residents in understanding available service options and associated costs
• Facilitate compliant financial discussions and resident consultations
• Coordinate agreements, purchase orders, subscriptions, and service uptake
• Maintain accurate HELF registers and records
• Conduct annual and ad hoc service reviews
• Identify opportunities to increase resident engagement and uptake of services
• Build strong relationships with Residential Managers and care teams across NSW locations
• Travel to Aeralife homes to provide on-site support, education, and guidance

About You

To be successful in this role, you will have:

• Experience in aged care admissions, sales, customer service, resident engagement, or a similar role
• Strong understanding of aged care services and relevant legislation
• Knowledge of the Australian National Aged Care Classification (AN-ACC) funding model
• Excellent communication and relationship-building skills
• A warm, empathetic, and professional approach when working with residents and families
• Strong organisational skills and attention to detail
• Experience using CRM systems and Microsoft Office applications
• Ability to work independently and manage competing priorities
• Willingness to travel throughout NSW

About Aeralife

Aeralife is a proudly Australian-owned aged care provider with more than 20 years of experience delivering high-quality residential aged care services.

Across our communities in Victoria and New South Wales, we are committed to creating environments where residents feel safe, valued, connected, and empowered to live well.

Our people are guided by our core values of Passion, Innovation, Empathy and Respect, and we foster a workplace culture where individuals are supported to grow, contribute, and make a meaningful impact every day.

Apply Now

If you're passionate about aged care and want to help residents access services that improve their quality of life, we'd love to hear from you.

Submit your Resume and Cover Letter via the Apply Now button.

Successful applicants will be required to provide evidence of Australian work rights and a current NDIS Worker Screening Check.

Due to the volume of applications received, only shortlisted candidates will be contacted.