Lead Business Support Administrator

At Transdev, we don't just move people, we empower communities. As a global leader in mobility solutions, we deliver safe, innovative, and sustainable transport services across Australasia. From buses and trains to ferries and light rail, our teams make a real difference to the lives of millions of passengers every year.

With over 100,000 employees worldwide, we are united by a shared mission to serve the common good through innovation, operational excellence, and community-focused service.

Transdev John Holland Buses is an integrated joint venture between Transdev Australasia and John Holland, delivering bus services across Sydney's CBD and Eastern Suburbs. Together, we combine world-class mobility expertise and Australian infrastructure excellence to provide safer, greener, and more reliable public transport for the communities we serve.

Your impact

As our Business Support Lead, you will be responsible for the leadership, performance, and continuous improvement of business support services across Transdev John Holland Buses Region 9.

Reporting to the Head of Performance and Planning, you'll lead a team of Business Support Administrators while providing high-level operational and administrative support across the business. You'll play a critical role in ensuring the efficient delivery of business support functions, driving service excellence, coordinating key administrative activities, and supporting the achievement of organisational objectives.

Working closely with senior leaders, operational teams, employees, suppliers, and external stakeholders, you'll help create an environment where people can focus on delivering exceptional public transport services while ensuring strong governance, compliance, and operational efficiency.

This role is based within Region 9 (Port Botany, Randwick and Waverley)

What you'll do

• Lead, coach, and develop a team of five Business Support Administrators, fostering a high-performing and customer-focused culture.  
• Provide high-level administrative support to the Head of Performance and Planning and senior leaders across the business.
• Drive service excellence, consistency, and continuous improvement across business support functions.
• Manage procurement and inventory activities, including uniforms, stationery, equipment, staff identification cards, and operational resources.
• Oversee financial and procurement administration, including purchase orders, invoice processing, vendor maintenance, and compliance with procurement processes
• Coordinate travel, accommodation, meetings, workshops, presentations, and business events across the organisation.
• Manage and maintain business systems and databases, ensuring information remains accurate, accessible, and compliant.
• Coordinate CCTV footage requests and liaise with authorised external stakeholders, including law enforcement agencies when required.
• Support business leaders in monitoring contractual obligations and key performance indicators (KPIs).
• Act as a central point of contact for business support enquiries, facilities coordination, and business improvement initiatives.  
• Develop, maintain, and improve administrative processes and procedures to enhance efficiency, compliance, and service delivery outcomes.
• Prepare executive-quality reports, presentations, correspondence, and business documentation for senior stakeholders.  

What you bring

Experience & Qualifications

• Minimum 3 years' experience leading and developing a team.
• Experience in business support, office management, executive administration, operations support, or a similar leadership role.  
• Advanced administrative capability, including preparation of executive reports, presentations, and stakeholder communications.
• Relevant tertiary qualifications in Business, Transport, Administration, or a related discipline are desirable.  
• Experience using business systems such as SAP, Infor, Maximo, or Microsoft Dynamics AX is highly regarded.  

Skills & Attributes

• Strong people leadership skills with the ability to motivate, coach, and develop teams.  
• Exceptional organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong relationship-building skills and the ability to engage effectively with stakeholders at all levels.
• Excellent written and verbal communication skills with strong attention to detail.
• Sound judgement, resilience, and the ability to work effectively under pressure.
• High level of initiative with a proactive and solutions-focused approach.
• Strong proficiency in Microsoft Office Suite, particularly Word, Excel, and PowerPoint.
• Commitment to safety, diversity, inclusion, and delivering exceptional customer service.

Why join Transdev?

🌏 Make an Impact: Play a key role in supporting the operation of one of Sydney's busiest and most important public transport networks.

🤝 Lead Great People: Guide and develop a dedicated Business Support team that enables success across the organisation.

📈 Drive Operational Excellence: Improve processes, systems, and services that support critical business outcomes.

🚀 Grow Your Career: Access development opportunities within a global organisation committed to leadership, innovation, and continuous learning.

💡 Variety and Influence: Partner with senior leaders and stakeholders across the business, making a meaningful contribution every day.

Diversity, equity & inclusion

At Transdev, we believe that diverse perspectives create stronger teams, drive innovation, and help us better serve the communities in which we operate.

We are proud to be an equal opportunity employer and welcome applications from people of all backgrounds, including First Nations Peoples, people with disabilities, LGBTQIA+ individuals, veterans, and people from culturally and linguistically diverse communities.

Our commitment to inclusion is reflected in our achievements. In 2026, Transdev was recognised as a Top 101 Employer for Women for the second consecutive year and achieved Silver Employer status in the Australian Workplace Equality Index (AWEI).

If you require adjustments during the recruitment process, please let us know. We're here to support you.

Ready to lead business support excellence?

If you're a people-focused leader who thrives on organisation, stakeholder engagement, and delivering exceptional business outcomes, we'd love to hear from you.

Submit your application, including your resume and a brief cover letter outlining why you're the right fit for the role.

Join our team of Journey Makers and be part of something bigger.

Applications may close ahead of the advertised date if a high volume of applications is received.