Customer Service Specialist

With over 200 years of heritage, Chubb is a global leader in fire and security solutions, dedicated to protecting what matters most and giving our customers peace of mind. As part of APi Group, a global leader in safety and specialty services, Chubb brings industry‑leading expertise, trusted reliability, and forward‑thinking technology to every customer and community we serve.

Chubb Fire & Security Australia is seeking a proactive and customer-focused Customer Service Specialist to join our Key Accounts team. As the central point of contact for our National Key Account customers, you will play a vital role in delivering responsive, accurate and high-quality service. You will build strong relationships with customers and internal teams while ensuring service requirements and customer SLAs are consistently met.

Key Responsibilities

• Act as the primary contact for National Key Account customers

• Coordinate and administer Key Account activities, including logging work orders, generating compliance reports and processing invoicing

• Respond to customer enquiries and communications within agreed service-level timeframes

• Build strong working relationships with Service Managers, Technicians and key customers

• Identify customer needs, issues and priorities, ensuring they are managed effectively

• Maintain accurate information across internal systems and customer records

• Support the wider Key Accounts team with general administration and coordination activities

• Australian Citizenship or Australian Permanent Residency

• Strong computer systems

• Excellent verbal and written communication skills

• Strong interpersonal and stakeholder-management skills

• Effective time-management and organisational skills

• The ability to work independently as well as collaboratively within a team

• A strategic mindset and the ability to understand and analyse customer needs

• Experience in a service-related maintenance business, or knowledge of fire safety and security solutions, will be highly regarded

• Free onsite parking

• Career development opportunities within a global organisation

• Everyone is a Leader workshops – Supporting your long-term career progression

• Supportive team culture with strong systems, processes, and leadership backing

• Employee discount portal across thousands of retailers (including insurance, health and groceries)

• Fitness passport for you and your family

Pre‑Employment RequirementsThe successful candidate will be required to undertake a mandatory pre‑employment medical assessment, Drug & Alcohol test, and a National Police Check.

We are committed to diversity and inclusion and welcome applicants from different backgrounds. This includes people with a disability, LGBTIQA+ and all cultural backgrounds