Medical Receptionist (50D Identified position)

Help our mob feel welcome from the moment they walk in – join us as a Medical Receptionist.

About the Organisation

The Derbarl Yerrigan Health Service Aboriginal Corporation (DYHS) was established in 1974 and is the largest Aboriginal community-controlled health service provider in Western Australia, providing care to over 20,000 Aboriginal patients across four clinics in East Perth, Mirrabooka, Maddington and Midland. Our staff enable the delivery of culturally responsive primary health services, focusing on prevention, early intervention, comprehensive care and care coordination including chronic disease management.

About the Benefits

A competitive salary commensurate with relevant qualifications, skills and experience is on offer for the right candidate. Other entitlements include:

• Salary packaging up to $15,900
• Study leave
• Employee Assistance Program
• 12 days of personal leave per year
• NAIDOC Day holiday
• Personalized professional development opportunities

About the Position

The primary responsibility of this role is to greet and register clients attending the Derbarl Yerrigan Health Service, answer telephones and direct all incoming calls, liaise with medical, clinical and other staff regarding attendance of clients to the clinic and visitors to administration. The receptionist will need to Input client details on the computerized Health Booking and Records System. We are currently looking for experienced Medical Receptionists to fill-in the following vacancies with our East Perth, Maddington and Midland clinic;

Please note our Medical Receptionists are required to work at all sites.

2x East Perth Clinic – Full-Time

1x Maddington Clinic – Full-Time

1x Midland Clinic – Full-Time (Maximum-Term until 30th of June 2027, with possibility of permanency)

Responsibilities:

• Receive and register clients attending the Derbarl Yerrigan Health Service clinic and input and maintain client details on the computerized Communicare System.
• Ensure patient information is current and accurate including patient’s address, contact number, Medicare details etc.
• Liaise with medical, clinical and other staff regarding attendance of clients to the clinic.
• Generate and process client attendance documents and identification labels from printers and ensure all relevant documents are included.
• Operate and maintain label printer.
• Liaise with Medicare or online for patient Medicare/concession cards.
• Lock and unlock the clinic including operation of security system (as required for the site).
• Record incoming mail and incoming/outgoing faxes.
• Action LOGICQC tasks as requested.
• Prepare all stationaries including orders for PO and ordering (as required for the site).
• Collect mail on a daily basis (as required per site).
• Scan and record all patient records including pathology, reports etc.
• Scan PIP forms and record it in a spreadsheet.
• Send off all postage (as required for the site).
• Ensure reception and waiting room is organized and tidy to DYHS standards (as required).
• Attend to incoming and outgoing calls as required.
• Comply with hygiene and infection control standards of DYHS.
• Make appointments for clients in the clinic and liaise with Community Engagement Coordinator, Welfare, RLO, IOW’s and ALO’s for patient transport.
• Maintain confidentiality of clients at all times.
• Adhere to Accreditation requirements.
• Perform other duties related to this position as required by the Manager and /or the Supervisor.
• Train new relief reception staff.
• Comply with all policies and relevant procedures of DYHS.
• Participate in performance review and ongoing skill development in relation to job position.

SELECTION CRITERIA

Essential

• Aboriginal and or Torres Strait Islander pursuant to section 50D of the Equal Opportunity Act.
• An understanding of basic medical terminology.
• Experience in Medical Receptionist or similar role.
• Strong interpersonal and communication skills; written and verbal.
• The ability to maintain professionalism and confidentiality at all times.
• Demonstrated high level of accuracy and attention to detail.
• Ability to manage client enquiries/issues.
• Demonstrated ability to work independently, show initiative and work productively within a team environment.
• Working knowledge of MS Office (Outlook, Word & Excel).

Desirable

• Formal qualifications in Medical Reception e.g. Completion of an AMA Medical Reception Course or similar or Certificate III in Business, Health or Administration.
• Knowledge of Occupational Health & Safety, Industrial Relations and Equal Employment Opportunity Legislation.
• Knowledge of MBS/Medicare.
• 2 years of work experience in Medical Reception.

Appointment Pre-requisites

Provision of the minimum identity proofing requirements

• Successful Criminal Record Screening Clearance
• Successful Pre-Employment Health Assessment
• Evidence of a current WA Driver’s license

A copy of the full Job Description can be obtained by contacting People Services Team on 1800 311 888 or work@dyhs.org.au

How to Apply:

Please apply through SEEK, applications must include:

– Current Resume including current contact details; and

– Cover letter addressing the selection criteria (2 pages maximum) outlining your suitability for the role.

Derbarl Yerrigan Health Service Aboriginal Corporation is an equal opportunity institution, providing educational and employment opportunities without regard to race, colour, gender, age, or disability.

Derbarl Yerrigan Health Service reserves the right to contact the current or most recent employer and evaluate past employment records of applicants selected for interview.

The organisation reserves the right to re-advertise the position or to delay final selection if it is deemed that applicants for the position do not constitute an adequate applicant pool.

Derbarl Yerrigan Health Service Aboriginal Corporation is committed to a smoke free environment across all buildings, grounds and vehicles.