Spa Receptionist - Osborne Park

Join Merse Wellness Spa as our next Spa Receptionist – Osborne Park, WA

If you're passionate about health, wellness and delivering exceptional customer service, this is your chance to join one of Australia's most exciting and fast-growing wellness brands.

At Merse Wellness Spa, every interaction matters. As the first point of contact for our members, you'll create memorable experiences while helping people relax, recover and prioritise their wellbeing in our premium wellness environment.

What's in It for You?

Perks & Benefits

• FREE Gym Membership across all Fitness Cartel Health Clubs.
• Discounted access to Merse Wellness Spa treatments and facilities.
• Exclusive discounts on supplements, apparel and café products.
• Work in premium, state-of-the-art wellness and fitness facilities.
• Join one of Australia's fastest-growing health, fitness and wellness brands.

What You'll Do

As a Spa Receptionist, you'll be the face of Merse Wellness Spa, ensuring every guest enjoys an exceptional experience from the moment they arrive. You'll:

• Deliver exceptional customer service by welcoming guests, answering enquiries, managing bookings and providing personalised spa tours.
• Manage reception operations, including phone enquiries, memberships, payments, bookings and customer administration using our systems.
• Drive membership and retail sales by confidently recommending services, memberships and wellness products.
• Maintain the presentation, cleanliness and readiness of reception, treatment areas, saunas and wellness facilities to the highest standards.
• Assist with stock control, linen management, opening and closing procedures, and day-to-day operational tasks to keep the spa running smoothly.
• Support the Spa Manager while maintaining brand standards, following company procedures and creating an outstanding experience for every guest.

What You'll Need to Succeed

You'll thrive in this role if you have:

• Previous experience in reception, customer service or hospitality within a spa, wellness, health club or premium service environment.
• Outstanding communication and interpersonal skills with a genuine passion for creating memorable customer experiences.
• Confidence working towards membership, retail or service sales targets while providing personalised recommendations.
• A proactive, organised and professional approach with the ability to multitask in a fast-paced environment.
• Strong computer skills, a positive attitude, excellent problem-solving abilities and a willingness to learn new systems.
• Current First Aid & CPR (or willingness to obtain) and full Australian working rights, with flexibility to work a rotating 7-day roster.

About Merse Wellness Spa

At Merse Wellness Spa, we're redefining wellness and recovery.

Inspired by Mediterranean luxury, our premium wellness destinations offer a unique experience featuring traditional and infrared saunas, magnesium float tanks, hot spas, cold plunges, contrast therapy, compression therapy, massage services and much more.

Whether our members are looking to recover faster, improve their wellbeing, increase mental clarity or simply enjoy some well-deserved self-care, Merse Wellness Spa provides an unforgettable wellness experience.

Our Osborne Park team is passionate about helping every guest leave feeling refreshed, restored and ready to take on the day.

We operate 5.30am – 9:00pm Monday to Friday and 7:00am – 6:00pm weekends, so flexibility to work a rotating roster across seven days is essential.

If you're ready to build your career with one of Australia's most exciting wellness brands, we'd love to hear from you.

Only candidates meeting our selection criteria will be contacted.

No agencies please!