Account Manager & Sales Executive

Account Manager & Sales Executive Sydney, NSW; Hybrid, 3 days in office

Kudosity is currently seeking an enthusiastic Account Manager & Sales Executive to manage and grow customer relationships while identifying new business opportunities and driving revenue across our platform. 

About us
Kudosity helps businesses build stronger customer relationships through meaningful conversations. Our platform combines global messaging and connectivity with powerful SaaS tools for contact management, campaign management and automation, enabling businesses to communicate at scale while keeping every interaction personal.
We're on a mission to make business more human by helping organisations create lasting relationships through the power of conversation. 

The Role
We're looking for a commercially-minded relationship builder to join our team, owning both the growth of a portfolio of key accounts and the pursuit of new business. This is a genuinely blended role: ~70% of the time you're the trusted advisor helping existing customers get more value from Kudosity's SMS, MMS, RCS and WhatsApp channels; the other ~30% you're prospecting, qualifying inbound leads, and closing new logos.

You'll act as the primary point of contact for a book of key accounts, this means understanding their goals, spotting upsell and cross-sell opportunities, and making sure they renew and grow. At the same time, you'll bring a hunter mentality to new business: following up inbound leads quickly, running outbound prospecting into target accounts, and taking deals from first conversation through to a signed contract.

A significant portion of this role will be focused on our ecommerce and retail customers, including working closely with our Shopify app. That said, this isn't an ecommerce/retail-only role, and we want to keep it flexible: you'll also work across other accounts and verticals as needed.

We're looking for someone who's equally comfortable defending and growing an existing relationship as they are opening a new one, someone who thrives on variety and isn’t afraid to spend time on the phone with customers & prospects, owns outcomes end-to-end, and wants to build genuine commercial expertise across our customer base.

Key Responsibilities

Account Management & Business Development

• Own a portfolio of key accounts (with a strong emphasis on ecommerce and retail), acting as their trusted advisor and main point of contact.
• Drive retention through proactive relationship management, regular check-ins, and ensuring customers see ongoing value from Kudosity's platform.
• Identify and execute on upsell and cross-sell opportunities (additional channels, increased usage, new use cases) to grow account revenue.
• Support customers through onboarding, adoption, and ongoing use of Kudosity's tools, looping in Customer Success or technical support where needed.
• Act as the customer's advocate internally-  escalating issues, feeding back product requests, and ensuring timely resolution

New Business & Sales

• Respond to and qualify inbound leads, prioritising based on revenue potential and fit.
• Run outbound prospecting into target accounts.
• Run the full sales cycle: needs discovery, tailored solution presentation, negotiation, and closing.
• Develop proposals and contracts, working with internal stakeholders to ensure a smooth handoff to onboarding/Customer Success.
• Reactivate lapsed accounts and win back former customers where relevant opportunities arise.

CRM & Reporting

• Keep all activity, contacts, and deal stages accurately and consistently logged in Salesforce.
• Maintain up-to-date forecasts and pipeline visibility to support accurate sales reporting.

Collaboration

• Work closely with your pod (Marketing, Product, and other Account Managers) to align account growth and new business activity with broader revenue goals.
• Contribute to campaigns, programs, and initiatives that support engagement and growth across your accounts.

Skills and Experience 

• 2+ years' experience in a commercial role - sales, account management, customer success, or similar. 
• Comfortable with cold calling, phone based rapport and relationship building.
• Can operate across both relationship management and new business sales; not looking for a purely "hunter" or purely "farmer" profile.
• Familiarity with, or strong interest in, the ecommerce and retail industry (a plus, not a requirement).
• Confident communicator, able to build trust with business owners, marketing managers, and other stakeholders.
• Experience with a CRM (Salesforce preferred) and comfort with data-driven pipeline management.
• A track record of hitting targets or delivering measurable outcomes, whether in growth, retention, or new sales.
• Self-starter mindset: proactive, organised, and comfortable owning outcomes without heavy oversight.
• Strong attention to detail and written/verbal communication skills.

Opportunity and Benefits

You will be part of a global team, which has helped Known become one of the fastest-growing tech companies in the Asia-Pacific. You will be reporting to inclusive managers who use an open-minded agile approach. Your voice will be heard, and you will have the opportunity to grow and make impactful decisions.
You will be working with and alongside the business founders, and you will be part of a dynamic and innovative company within a high growth industry. We are proud to be an equal opportunity employer and are committed to cultivating diversity in our teams. We recognise that the best ideas come from allowing the individual’s unique background, skills, and personality to shine through.

Our culture

Our incredible employees are at the heart of all our achievements. Innovation and progress are created from diverse voices, ideas, and talents that comprise our workforce. We are proud to be an equal opportunity employer and are committed to cultivating diversity in our teams.
Together, we’re shaping the future of customer communication, one meaningful connection at a time.

If there are any accessibility adjustments you need to help you be able to apply for this role, please let us know in the application form.

We value every application and are committed to responding to every candidate.