Technology Support Analyst

Company Description

We’ve been around since 1988, and today we’re one of Australia’s largest profit‑to‑member super funds.

That means everything we do is focused on delivering better outcomes for our members – not shareholders.

Closing date: Sunday 6th September 2026.

Please note this role is Melbourne based only.

Please note Rest does not accept speculative resumes from recruitment agencies 

Rest will review applications prior to the closing date and may close the role earlier 

Job Description

At Rest, we help more than 2 million Australians to build a better financial future. With around $112 billion in funds under management, we focus on delivering strong long-term outcomes for our members — from their first job through to retirement*. Your best at Rest means focusing on what matters, being trusted to get on with it, and knowing your work genuinely makes a difference. That’s how we operate every day, guided by our values: Be Daring, Keep It Simple, Take Action and Have Grit.

As a Technology Support Analyst, you'll provide a seamless technology experience for our employees through a blend of remote Service Desk and onsite support. You'll troubleshoot a broad range of technology issues, support onboarding and offboarding activities, maintain workplace and collaboration technology, and work closely with colleagues and vendors to keep our people connected, productive and supported. This is your opportunity to make a real contribution to the financial wellbeing of millions of Australians.

What you'll be doing:

• Deliver responsive end-user support across Service Desk and onsite channels.
• Troubleshoot hardware, software, Microsoft 365, connectivity and workplace technology issues.
• Support employee onboarding, offboarding and device lifecycle management.
• Maintain meeting room, AV and collaboration technologies.
• Manage incidents and service requests, ensuring a high standard of customer service.
• Collaborate with technology teams and vendors to resolve issues and improve user outcomes.
• Contribute to documentation, knowledge sharing and continuous improvement initiatives.
• Identify trends and recommend enhancements to support processes and the employee technology experience.

Qualifications

• Experience delivering end-user technology support in a corporate or enterprise environment across both Service Desk and onsite support.
• Strong troubleshooting skills across Windows devices, Microsoft 365, Teams, collaboration tools, networking and workplace technology.
• A customer-focused mindset with excellent communication skills and the ability to explain technical concepts clearly to non-technical users.
• Experience managing incidents and requests through ServiceNow or a similar ITSM platform.
• Knowledge of ITIL principles and service management best practices.
• Experience supporting Microsoft Entra ID, Intune and identity or access-related technologies.
• Exposure to meeting room, AV and collaboration technologies.
• Experience supporting onboarding, offboarding and end-user device lifecycle management.
• Strong organisational skills, attention to detail and a continuous improvement mindset.
• Relevant tertiary or technical qualifications. ITIL v4 Foundation is advantageous.

Additional Information

.What you'll find at Rest

• Hybrid working
• 5 Rest Days (wellbeing days) each year in addition to annual leave
• 22 weeks paid parental leave (gender neutral)
• Continued super contributions during parental leave
• Learning and development opportunities, including AI & Data Academy, leadership programs, LinkedIn Learning, study assistance and professional memberships
• Income Protection Insurance
• Option to purchase additional leave
• Recognition through our Rest Excellence Awards

If you share our values and this sounds like the kind of place you’d do your best work, we’d like to hear from you. Apply now.

Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best.

We value the different backgrounds, lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles. This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.

We welcome applications from all candidates. To be considered, you will need the right to work in Australia.

*Funds under management as at 30 June 2026. Rest is recognised as a superannuation leader across a range of areas including performance, responsible investment and member value. Find out more at https://rest.com.au/why-rest/awards.