Return to Work (RTW) Coordinator

Return to Work (RTW) Coordinator

About the role

At Actevate, we believe recovery is about more than medical certificates and claim numbers. It's about helping people regain confidence, reconnect with their workplace and return to meaningful work safely and sustainably. We're looking for an experienced Return to Work (RTW) Coordinator who thrives on solving problems, building relationships and making a genuine difference in people's lives.

Part-time

2–3 days per week (FTE 0.4–0.6)

What you'll be doing:

• Triage workplace injuries and determine the most appropriate pathway forward.

• Guide injured workers through the return-to-work process from day one.

• Help workers understand their rights, responsibilities and recovery journey.

• Coordinate claims, treatment and rehabilitation services to achieve positive outcomes.

• Identify barriers to recovery early and work proactively to overcome them.

• Collaborate with employers to identify suitable duties and graduated return-to-work opportunities.

• Liaise with insurers, rehabilitation providers and treating practitioners to coordinate recovery and claim progression.

• Facilitate case conferences and stakeholder meetings to support positive recovery outcomes.

• Provide guidance to employers on workers compensation, injury management and return-to-work best practice.

• Maintain accurate case records, report and claim documentation in line with legislative and insurer requirements.

• Monitor claim progress and implement strategies to address risks, delays and barriers to recovery.

• Prepare regular client updates and contribute to continuous improvement initiatives and service growth.

What we're looking for:

• Return to Work (RTW) Coordinator experience and SIRA Return to Work (RTW) Certificate (preferred).

• Nominal insurer and/or self-insurance claims management experience (preferred).

• Knowledge of NSW Workers Compensation schemes and iCare.

• Experience using case management systems and CRM platforms.

Most importantly, you'll bring:

✔ A passion for helping people recover and return to work.

✔ Strong knowledge of workers compensation and injury management principles.

✔ Excellent communication and stakeholder management skills.

✔ Confidence working with employers, insurers, doctors and rehabilitation providers.

✔ The ability to manage multiple cases while maintaining quality outcomes.

✔ High attention to detail and strong organisational skills.

What we offer:
At Actevate Pty Ltd, we are committed to providing a supportive and nurturing work environment that empowers our employees to thrive. In addition to a competitive salary, we offer a range of benefits, including:

1. Industry leading salary and benefits.

2. Ongoing funded professional development and training opportunities.

3. Flexible work arrangements, including the option to work remotely.

4. Access to motor vehicle fleet cars.

5. Opportunities for unique career advancement and lateral moves within the organisation.

6. A collaborative and inclusive company culture that values diversity, innovation, and collaboration.

About us:
Actevate Pty Ltd is a leading provider of rehabilitation and allied health services in the Sydney metropolitan area. Our mission is to empower individuals on their journey to recovery and optimal wellbeing. With a dedicated team of healthcare professionals and a commitment to evidence-based practices, we are dedicated to delivering exceptional care and support to our clients.

At Actevate we believe in:

• Genuine Care and a Place to Thrive as an Individual.

• Genuine Care and a Place to Thrive in Our Services to Others.

• Genuine Care and a Place to Thrive as a Business.

Apply now to join our dynamic team and make a meaningful impact on the lives of those we serve.