Customer Engagement Representative

Customer Service Representative$35/hr + Super | Paid Training | 9-Day Fortnight

Looking for a full-time role with great pay, paid training and a long weekend every second week?

Clever Contacts is growing our Strathpine team, and we're looking for friendly, confident people who enjoy talking with others and want to develop their communication and customer service skills.

No previous experience is required. You'll receive two weeks of paid training, clear processes and ongoing coaching to help you learn the role and build confidence.

This is a full-time, phone-based customer engagement role working with existing supporters.

What You'll Get

• $35 per hour + superannuation
• Two weeks paid training
• 9-day fortnight
• Every second Friday off
• No previous experience required
• No cold calling
• Ongoing coaching and development
• Consistent full-time hours
• Friday team lunches
• Fully stocked kitchen
• Coffee and hot chocolate provided
• Train station next door
• Onsite parking available
• Supportive team environment

About the Role

You'll speak with existing supporters over the phone and provide a positive and professional experience.

Your responsibilities will include:

• Making outbound calls to existing supporters
• Having professional and engaging conversations
• Building rapport and maintaining positive relationships
• Discussing ongoing support opportunities
• Following established systems and processes
• Maintaining accurate customer information
• Working towards individual and team goals
• Participating in ongoing training and coaching
• Working as part of a supportive team

Hours

Monday to Thursday: 10:00am – 7:00pm
Alternate Fridays: 10:00am – 6:15pm

The 9-day fortnight gives you every second Friday off.

What We're Looking For

Previous customer service experience is welcome, but not required.

We're looking for people who:

• Have clear and confident communication skills
• Are comfortable speaking with people over the phone
• Have a positive and professional attitude
• Are reliable and motivated
• Enjoy working as part of a team
• Are willing to learn and take on feedback
• Are comfortable working towards individual and team goals
• Have Australian working rights

Location

Strathpine, QLD – in person

The office is conveniently located near public transport, with onsite parking also available.

Apply

If you're looking for a full-time opportunity with $35/hr + super, paid training and a 9-day fortnight, we'd like to hear from you.

Apply through Indeed or text JOB to 0468 175 625 to express your interest.

Join Clever Contacts and develop valuable communication and customer engagement skills in a supportive team environment.

Job Types: Full-time, Casual

Pay: $35.00 per hour

Benefits:

• Employee mentoring program
• Free drinks
• Free food
• Professional development assistance
• Referral program

Application Question(s):

• Best mobile number to contact you on?

Experience:

• Customer Support & Client Services Occupations: 1 year (Preferred)

Work Authorisation:

• Australia (Required)

Work Location: In person