Health Records Administrator

Health Services Administrator

Clarence Correctional Centre | NSW North Coast

Discover Your Next Role

Join a dedicated Health Services team at Clarence Correctional Centre, where your administrative expertise will directly support the delivery of high-quality healthcare in a secure, structured, and purpose-driven environment.

Where You’ll Be Working

Opened in mid-2020, Clarence Correctional Centre is a 1,700-bed, state-of-the-art facility and the largest correctional centre in Australia. Located in Lavadia NSW on the North Coast (approximately 6 hours from Sydney and 3.5 hours from Brisbane), the region offers an exceptional lifestyle with rainforests, sand dunes, pristine beaches, and vibrant multicultural communities.

Your Impact in This Role

As a Health Services Administrator, you will provide essential administrative and clerical support to the Health Services team. You’ll contribute to the smooth operation of clinical and operational functions, supporting compliance, reporting, and stakeholder engagement within a highly regulated environment.

This is a Full time Monday to Friday role, 8:00am to 4:00pm, offering excellent work–life balance with no shift work.

To Be Successful

• Previous administration experience (essential)
• Experience in a healthcare, hospital, or correctional environment (highly regarded)
• Certificate III or IV in Business Administration (desirable but not essential)
• Familiarity with electronic health records or offender management systems (desirable)
• Proficiency in Microsoft Office, particularly Word and Excel
• Strong written and verbal communication skills
• Excellent organisational and time-management skills
• Ability to build effective relationships with a range of stakeholders

The Qualities That Will Set You Apart

• High levels of integrity, professionalism, and confidentiality
• Team-focused, reliable, and supportive
• Calm, adaptable, and professional under pressure
• Commitment to quality service delivery and cultural respect

What’s In It For You

• $68,000 base salary plus 12% Super
• Monday to Friday hours – 8:00am to 4:00pm
• Free uniforms, daily meals, and onsite parking
• 10 days personal/carer’s leave
• 2 days volunteer leave yearly
• Flexible salary packaging options, including novated leasing

Why Clarence?

• Work in a modern, purpose-built facility with well-established systems and processes
• Be part of a supportive, multidisciplinary health team making a real difference
• Enjoy the balance of meaningful work and coastal/rainforest lifestyle living
• Gain exposure to a unique healthcare environment that builds highly transferable skills

Life at Serco

We partner with governments around the globe, delivering essential services across health, defence, maritime, justice, and community services. Our work has positively impacted millions of lives across Australia and New Zealand.

We value diversity and encourage applications from people of all backgrounds and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, veterans, and people with disability.

By joining Serco, you’ll also have access to employee-led networks that champion diversity, inclusion, and belonging.

Ready to make a difference?
If you have any questions or would like a confidential chat, please contact:

Nikki White – Talent Acquisition Business Partner
📞 +61 428 926 352
📧 nikki.white@serco-ap.com

Impact a better future at Serco. Apply now.