Audiology Receptionist - Part-Time 2 days per week

About the role

We are seeking a dedicated and professional Audiology Receptionist to join the team at Alison Hennessy Audiology in Mitcham, Victoria. This is a part-time position working Mondays and Wednesdays from 8:30 am to 5:00 pm and plays a vital role in ensuring our audiology practice operates smoothly and provides an exceptional experience for every client who walks through our doors. As the first point of contact for our clients, you will be instrumental in creating a welcoming environment whilst supporting the clinical team to deliver outstanding audiology services.

Key responsibilities

1. Greeting clients upon arrival and ensuring they feel supported on their visit to our clinic

2. Scheduling and appointments and managing client recalls using our practice management system, ensuring the schedules run smoothly during a busy clinic day

3. Handling incoming telephone calls, texts and emails professionally, answering client enquiries and directing queries appropriately

4. Maintaining accurate and up-to-date client records in accordance with privacy legislation

5. Managing billing, invoicing and processing payments using appropriate systems including Medicare, the Hearing Services Program, DVA and WorkCover

6. Ordering and maintaining supplies and equipment as required to support daily operations

7. Undertaking administrative tasks including data entry, filing and digisiting of client records

8. Providing information to clients regarding services, procedures and pricing in a clear and professional manner

9. Performing basic hearing aid troubleshooting such as checking batteries, changing wax filters, domes or tubing. Assisting clients with hearing aid Bluetooth connectivity issues both face to face and over the phone. Providing batteries and other hearing aid consumables to clients as appropriate. Training will be provided to the successful candidate
   

What you'll bring to the role

The optimal candidate is a reliable, level-headed professional with experience working in a busy and varied allied health practice. You are a person who can remain cool and calm. You need to have an enquiring mind, be willing to learn and be confident to ask questions if you need further information.

What we're looking for

1. Proven experience working in a healthcare reception or medical administration environment, ideally in audiology or a related allied health setting

2. Excellent communication skills, both written and verbal, with the ability to interact professionally with diverse client groups

3. Strong organisational abilities and proficiency in managing multiple tasks and priorities simultaneously

4. Experience using practice management software and electronic patient record systems

5. Proficiency with Microsoft Office applications, particularly Word and Excel

6. A professional and courteous demeanor with a genuine commitment to providing outstanding customer service

7. Attention to detail and accuracy in documentation and record-keeping

8. Understanding of privacy legislation including the Privacy Act 1988 (Cth) and relevant health records laws

9. Ability to work flexibly as part of a small team and adapt to the needs of a busy audiology practice
   

What we offer

At Alison Hennessy Audiology, we are committed to providing a supportive and collaborative workplace where our team members feel valued and motivated. We offer:

1. Part-time hours that provide flexibility to balance work and personal commitments

2. A role within a professional healthcare environment that makes a genuine difference to patients' lives

3. Opportunities to develop your skills and knowledge within the audiology sector

4. A friendly and supportive team culture focused on delivering quality patient care

5. Competitive remuneration commensurate with experience and qualifications

6. A safe and inclusive workplace where diversity is respected and valued

About us

Alison Hennessy Audiology is a dedicated audiology practice located in Mitcham, Victoria, committed to providing comprehensive and compassionate hearing healthcare services to our community. We specialise in audiological assessments, hearing aid fitting and management, and ongoing client support. Our practice is built on a foundation of clinical excellence, client-centred care and a commitment to helping individuals achieve better hearing health and improved quality of life. We pride ourselves on our professional team, evidence-based practices and genuine care for each client's individual needs and circumstances.

Apply now

If you are an enthusiastic and professional individual with experience in healthcare reception, we would like to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for this role at Alison Hennessy Audiology.