Regional Service Manager

Are you ready to join one of Australia’s most innovative automotive manufacturers? Do you thrive in a fast-paced, dynamic environment where your contributions have a real impact? If so we have an exciting opportunity for you!

About GWM Australia:

Located in Hamilton, QLD, GWM is at the forefront of Australia’s automotive market, bringing innovative, high-quality vehicles to customers across the country. From our popular Haval & Tank SUVs to the rugged Cannon Ute and cutting-edge Ora EV, we are redefining the driving experience.

With ambitious growth plans and a commitment to excellence, GWM is the place to accelerate your career and make a real impact.

Why Join Us?

• A dynamic, fast-paced environment where your contributions are valued
• A strong work-life balance, including work-from-home flexibility
• A culture driven by innovation, collaboration, and success
• Opportunities for career growth and professional development
• Access to 24/7 counselling services for you and your family
• 12 weeks paid parental leave for primary care givers and 6 weeks for secondary care givers
• Access to family lease vehicle program
• A fully maintained vehicle

About the Role:

Reporting to the Senior Regional Service Manager, Northern Region, the Regional Service Manager (RSM) is now available due to an exciting internal promotion. The RSM role plays a critical role in enhancing the aftersales performance of the dealer network by driving business improvements and providing expert technical support. This includes visiting dealerships to perform the following:

• Act as the primary point of contact for all service-related issues within the assigned region.
• Collaborate with dealership service teams to develop and implement strategies that improve service quality, efficiency, and customer satisfaction.
• Monitor dealer service operations and provide feedback, guidance, and support to ensure adherence to GWM policies and standards
• Assess the technical training needs of dealer service teams and coordinate with the national training department to deliver comprehensive programs
• Analyse key performance indicators (KPIs) such as First-Time Fix Rate, Warranty Repair Efficiency, Customer Satisfaction Index (CSI), and Technician Productivity
• Provide direct support to dealership technicians for technical bulletins, campaign information, complex diagnostics and repair issues.
• Actively engage with dealership service teams to resolve escalated customer complaints and enhance the overall service experience.

Skills and Experience:

• Bachelor’s degree in Automotive Engineering, Mechanical Engineering, or a related field; or equivalent experience in the automotive industry.
• Minimum of 7 years of experience in automotive service management, including at least 3 years in a regional or multi-location role, preferably with an OEM or large dealer group.
• Strong technical background with experience in automotive diagnostics and repair. ASE Master Technician Certification or equivalent is a plus.
• Proven ability to lead, coach, and influence dealership service teams to achieve performance targets.
• Excellent verbal and written communication skills, with the ability to effectively present information and respond to questions from stakeholders.
• Strong analytical mindset with the ability to interpret data, identify trends, and make informed decisions.
• Willingness to travel extensively within the assigned region

JOIN OUR RAPIDLY GROWING TEAM

Become a vital part of a dynamic team representing one of Australia’s fastest-growing automotive brands!

If you’re ready to embark on a rewarding journey with us, APPLY NOW!