2IC / Team Leader

Location: Oxley
Employment Type: Full-Time | 38 Hours per Week

Backed by the world-leading Sonic Healthcare network, Sonic HealthPlus partners with businesses to provide a range of onsite and in-clinic occupational and corporate healthcare services. Sonic HealthPlus is committed to fostering a supportive, inclusive and collaborative workplace where our people thrive. Whether you're wanting to advance your career, develop new skills or looking to make a meaningful difference in your communities, you'll be empowered to grow and succeed with us.

We offer competitive remuneration, ongoing professional development and flexible working opportunities where possible, all within a supportive team culture built on integrity, excellence and care.

We're looking for an experienced and motivated 2IC/Team Leader to join our Oxley Clinic, on a permanent full-time basis.

You may already be an experienced leader with a passion for creating exceptional patient experiences and keeping operations running smoothly; or you might be a senior medical administrator or senior receptionist ready to step up into your first formal leadership role.

Reporting to the Practice Manager, you'll play a key role in the day-to-day leadership and success of the clinic. As the second-in-charge, you'll provide operational support, mentor the administration team and help ensure the clinic delivers an outstanding experience for patients, clients and colleagues.

You'll also step into the Practice Manager's responsibilities when required, making this an excellent opportunity for someone looking to further develop their leadership career within a national healthcare organisation.

Your responsibilities will include:

• Supporting the day-to-day operations of the clinic to ensure efficient service delivery
• Leading, coaching and mentoring the administration team
• Assisting with recruitment, onboarding, training and performance support
• Promoting a positive, collaborative and customer-focused team culture
• Providing exceptional reception and administrative support
• Coordinating medical appointments and bookings
• Managing medical results and related administrative processes
• Conducting preliminary medical assessments and administering health questionnaires
• Managing invoicing and general administrative functions
• Supporting the Practice Manager with operational and business priorities
• Acting as the clinic leader during the Practice Manager's absence

You're an organised and confident leader who enjoys supporting others, solving problems and delivering excellent customer service. You thrive in a fast-paced environment, communicate effectively with a wide range of people and are comfortable balancing operational responsibilities with hands-on administrative work.

You'll also bring:

• Experience supervising or leading administration teams, ideally within a healthcare environment
• Excellent communication and interpersonal skills
• A genuine passion for delivering exceptional customer service
• Strong organisational skills with the ability to manage competing priorities
• High-level computer literacy and confidence learning new systems
• Experience using Clarity and/or Best Practice software (highly regarded)
• The ability to motivate, coach and develop team members to achieve positive outcomes
  

At Sonic HealthPlus, we value our people and offer a range of benefits to support your career, wellbeing and lifestyle, including:

• Flare benefits platform: Access to exclusive discounts and gift cards for more than 9000 retailer locations across Australia.
• Novated leasing: Opportunity to finance a vehicle of your choice with simplified management and potential tax savings.
• Fitness Passport: Enjoy discounted gym memberships at participating fitness centres across Australia to support your health and wellbeing.
• Employee Assistance Program (EAP): Access free, confidential counselling services for you and your immediate family whenever you need support.
• Career development: As part of the Sonic Healthcare network, you'll have access to structured career progression, ongoing professional development, salary progression and network-wide opportunities to develop your skills.
• Supportive team culture: Work alongside experienced and passionate colleagues who support one another, celebrate success and are committed to making a positive difference, every day.
• Commitment to diversity: Sonic HealthPlus is an equal opportunity employer committed to creating an inclusive workplace. We also value candidates with Australian Defence Force (ADF) experience and encourage veterans and partners of veterans to apply.

Ready to grow your career? Submit your resume and cover letter today and join Australia's leading occupational healthcare providers!