Technical Project Manager, Global Services

all jobsretailersplatformsagenciesremotelocationsrolescompanies

>

remote only

jobs/bigcommerce

Technical Project Manager, Global Services

company BigCommerce location Sydney, Australia posted 28 Aug

Welcome to the Agentic Commerce EraAt Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.SummaryCommerce is disrupting the e-commerce industry as the SaaS leader for fast-growing, mid-market businesses. We empower customers to create intuitive, engaging stores that support every stage of growth.As a Technical Project Manager, you will drive the execution of complex, cross-functional technology projects for our merchants, partners, and internal teams. You will be responsible for delivering eCommerce implementations, integrations, and platform migrations within defined scope, timeline, and budget.This role is ideal for a project manager who thrives in execution—owning delivery, managing risk, and building strong client relationships while developing deeper technical and strategic expertise.What You’ll DoLead Client Implementations: Follow established delivery frameworks to deliver project plans and business requirement documents, gather requirements, and lead clients to successful launches within budget, scope and timeframe.Enablement: Ensure agencies and merchants have the tools, resources, and guidance needed to succeed. Share best practices and recommendations with external stakeholders to help them meet project goals and timelines.Relationship Management: Act as the primary point of contact during technical implementation, providing expertise and support to agencies, merchants, and internal teams.Executive Communication: Support client stakeholders, including senior leaders, by providing updates on critical milestones and informing about project risks.Collaboration:Collaborate cross-functionally with internal and external teams to ensure alignment on technical requirements and overall project readiness.Advocate for Clients: Overcome client obstacles by facilitating communication and advocacy with internal stakeholders.Project Management: Manage daily activities of scope management, project and resource planning, progress tracking, proactive risk and issue management, and cross-functional/stakeholder and leadership communication. Track and report on project progress, ensuring alignment with expectations and addressing escalations as needed. Identify and escalate risk appropriately.Manage Accounts: Handle mid-market implementations with defined scope and complexity.Technical Evaluations: Can read and interpret API documentation, understand e-commerce integrations well enough to ask the right questions and flag risks during client discovery.Who You AreEducation & CertificationBachelor’s degree in computer science, business, project management, or related field (or equivalent experience). PMP, CAPM, PRINCE2, or similar certification preferred.Technical Project Leadership Experience3–5 years of experience managing technical implementations or software delivery projects, ideally within SaaS, e-commerce, or technology organizations.Commerce & Integration ExpertiseProven experience leading digital commerce initiatives involving platform migrations, API integrations, and customized architectures.Familiarity with ERP, OMS, PIM, CMS, and related commerce systems.Technical AcumenWorking knowledge of REST or GraphQL APIs, webhooks, and integration patterns.Understanding of HTML, CSS, JavaScript, or object-oriented programming is a plus.Enterprise Stakeholder ManagementExperience managing mid-market or enterprise clients, including executive-level communication, stakeholder alignment, and issue resolution.Project Management ExcellenceStrong command of scope control, timeline management, resource coordination, and risk mitigation. Proficiency with tools such as Jira, Salesforce, MS Project, Smartsheet, Wrike, Lucidchart, or similar.Methodology & Delivery FrameworksUnderstanding of Agile and Waterfall methodologies within SaaS implementation environments.Ecommerce Ecosystem KnowledgeFamiliarity with leading commerce platforms (e.g., BigCommerce, Shopify, Magento) and commonly integrated applications.Communication & AdaptabilityExceptional written and verbal communication skills. Able to navigate ambiguity, manage competing priorities, and collaborate effectively across technical and non-technical teams.LanguageFluency in written and spoken English required.Inclusion and BelongingAt Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/Protect Yourself Against Hiring Scams: Our Corporate DisclaimerCommerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.Be advised:Commerce does not offer jobs to individuals who do not go through our formal hiring process.Commerce will never:require payment of recruitment fees from candidates;request personally identifiable information through unsanctioned websites or applications;attempt to solicit money from you as part of the hiring process or as part of an employment offer;solicit money to complete visa requirements as part of a job offer.If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.

apply on career site →

opens the brand's careers page in a new tab.

More ecommerce jobs from BigCommerce

Helpdesk Services Engineer II, Sydney, AUSenior Manager, Global Service Operations, AustinSalesforce Developer, AustinSenior Infrastructure Engineer - AI Ops, AustinLead Software Engineer, remoteSenior Sales Development Representative, AustinSoftware Engineer II - Engineering Services (Full Stack), AustinStaff Software Engineer, AustinManager, Customer Success Management, AustinLead Infrastructure Engineer, remoteSecurity Governance Risk & Compliance Analyst I, remoteSales Development Representative - Hybrid, AustinSenior Sales Development Representative, AustinLead Software Engineer - AI, AustinGlobal Services Team Leader, Sydney, AUSenior Financial Analyst, AustinZendesk Administrator, AustinEnterprise Feed Manager, AustinSales Development Representative, London, GBSalesforce Quality Engineer, MXCustomer Success Manager, AustinSoftware Engineer II - Backend (Ruby), London, GBExecutive Assistant & Workplace Experience Coordinator, AtlantaLead Software Engineer, remoteGSI Alliance Director, AustinTechnical Program Manager, AustinCustomer Success Renewal Specialist, AustinCustomer Success Manager, Sydney, AUTechnical Training Content Developer, remoteSenior Technical Project Manager, Sydney, AUSenior HR Generalist, Sydney, AUDemand Generation Manager, AustinCustomer Success Manager - FDX, AustinSenior Software Engineer - Backend (Go), AustinLead Software Engineer, Search (Semantic Platform), AustinAccount Manager, AustinVice President, Technology Partnerships, AustinSenior Backend Engineer (AI Agent), AustinCloud Integration Engineer, AustinSenior Software Engineer (AI Agents), AustinSenior Global GTM Enablement Manager, AustinBackend Software Engineer II (AI Specialization), AustinSenior Software Engineer, London, GBTechnical Product Manager, AustinTalent Acquisition Recruiter, AustinSenior Product Manager, API & Agentic, remoteManager, Software Engineering, remoteTechnical Support Representative - Remote, remoteSoftware Engineer II - Frontend (React/TypeScript), London, GB

view all bigcommerce jobs →

see more ecommerce jobs in australia →