Administration Assistant

Administration & Accounts Officer

Join a Local Team That Gets Things Done

PestX Pest Control and Carpet Cleaning is growing, and we’re looking for a switched-on Administration & Accounts Officer to join our Rockhampton team.

This is not a quiet back-office admin role.

You’ll be at the centre of a busy service business — speaking with customers, booking jobs, coordinating technicians, managing emails, following up accounts and helping keep the day running smoothly.

If you’re organised, confident on the phone, excellent with written communication and genuinely care about getting the details right, we want to hear from you.

What You’ll Be Doing

Your day will include:

• Answering inbound customer calls with confidence and professionalism

• Booking jobs and coordinating technician schedules

• Responding to customer enquiries and following up leads

• Communicating with homeowners, real estates, builders and commercial clients

• Preparing reports, documentation and customer correspondence

• Following up outstanding accounts

• Supporting general accounts administration

• Updating customer and job information accurately

• Working within established systems and processes

• Supporting our technicians and wider PestX team

Attention to detail is critical.

Pest control involves important documentation, reporting and compliance requirements. We need someone who understands that the little details matter.

What We're Looking For

You must have:

• Previous administration experience

• Excellent written English, grammar and spelling

• A confident and professional phone manner

• Strong customer service skills

• Excellent attention to detail

• Strong organisational and time-management skills

• Confidence using computers and learning new systems

• Ability to manage multiple priorities

• A calm approach when things get busy

• Professional presentation and communication

• Ability to follow systems and processes consistently

Highly Regarded

Experience with any of the following will be an advantage:

• ServiceM8

• Xero

• Trade or service-based businesses

• Scheduling field technicians

• Accounts administration

• Real estate or property management clients

• Customer follow-up and sales support

The Person We're Looking For

Qualifications are great, but attitude, communication and attention to detail matter just as much to us.

You'll suit PestX if you're the person who:

• Notices when something doesn't look right

• Takes ownership instead of waiting to be asked

• Enjoys helping customers

• Can have several things happening at once without losing track

• Communicates clearly with customers and teammates

• Takes pride in producing accurate work

• Likes being part of a busy, supportive team

Why PestX?

PestX is a growing Central Queensland pest management company with a strong reputation across residential, commercial, real estate and construction services.

We're local, professional and ambitious — without the corporate environment.

You'll receive:

• $65,000–$72,000 + Super, depending on experience

• Stable, full-time employment

• Supportive leadership and a great team environment

• Established systems and processes

• Training and support

• Variety in your day

• Opportunities to develop as PestX continues to grow

• The chance to become an important part of a successful local business

Ready to Join PestX?

We'd love to hear from you.

Please send:

• Your current resume

• A short cover letter telling us why you'd be a great fit for PestX

• A brief summary of your administration and customer service experience

If you're organised, great with people and have an exceptional eye for detail, apply today and come grow with PestX.