IT Support Administrator

IT Support Administrator

Location: Canberra, ACT
Employment Type: Full Time
Work Arrangement: Remote Based

About the Opportunity

We are a well-established and growing Managed Service Provider (MSP) with a strong reputation for delivering reliable, responsive and customer-focused IT solutions. We partner with medical practices, dental practices and hospitals across Australia, helping ensure their technology remains secure, reliable and operating at its best.

Due to continued growth, they are seeking an enthusiastic and customer-focused IT Support Administrator to join their team and provide first-line technical support to a diverse client base.

This is an excellent opportunity for someone looking to build their career in IT while gaining exposure to a wide range of technologies and business environments within a supportive and growing organisation.

About the Role

Working remotely from home, you'll be the first point of contact for clients requiring technical assistance.

You'll be responsible for managing incoming support requests, troubleshooting day-to-day IT issues, providing phone and remote support, and ensuring clients receive timely, professional service.

This role is ideal for someone who enjoys helping people, solving problems and building their technical knowledge while working in a collaborative team environment.

Occasional travel to client sites will be required, so a current driver's licence is essential.

Key Responsibilities

• Provide first-line technical support to business clients

• Answer incoming support calls and assist users with technical issues

• Log, manage and prioritise support requests through the ticketing system

• Troubleshoot Microsoft Windows desktop and Microsoft 365 issues

• Assist with user account setup, access management and password resets

• Provide remote technical support to end users

• Assist with software installation and configuration

• Escalate more complex technical issues where required

• Maintain accurate documentation and client records

• Assist with occasional onsite client visits

About You

You're someone who enjoys helping people, learns quickly and takes pride in delivering excellent customer service.

Whether you're already working in IT support or looking to take the next step in your technical career, you'll bring a positive attitude, strong communication skills and a willingness to learn.

You'll ideally have:

• Previous experience in an IT support, helpdesk or customer support role

• Basic understanding of Microsoft Windows operating systems

• Experience supporting Microsoft 365 applications

• Strong troubleshooting and problem-solving skills

• Excellent communication and customer service skills

• Professional phone manner

• Ability to work independently in a remote environment

• Strong organisational and time management skills

• Current Australian Driver's Licence

Desirable

• Experience working within a Managed Service Provider (MSP)

• Exposure to Active Directory and user administration

• Basic networking knowledge

• Experience using ticketing or PSA systems

• Relevant IT qualifications or certifications

Why Apply?

• Fully remote working environment

• Join a growing and respected Managed Service Provider

• Support a diverse range of clients and technologies

• Friendly, collaborative and supportive team culture

• Ongoing training and professional development

• Genuine opportunities for career progression

• Opportunity to be part of a growing local team as the business continues to expand

• Stable, full-time position

Apply Now

If you're passionate about technology, enjoy helping people and are looking to build your career within a growing Managed Service Provider, we'd love to hear from you.

Submit your resume today to be considered for this exciting opportunity.