Associate, Investment Operations

The Investment Operations Team

Investment Operations is a team of dedicated professionals who are responsible for creating the operational infrastructure for our global product line and creating an efficient experience for our internal and external clients. The group is broadly responsible for managing external vendors and providing integrated solutions for daily trading, unit-holder servicing, and data management. Dimensional’ s Investment Operations professionals are located in our Austin, Charlotte, Santa Monica, London, Singapore and Sydney offices.

The Opportunity

The Associate will assist in the oversight of fund operations functions with external vendors for specific back or middle office functions. The position will also play an active role in the investor onboarding process.  Dimensional’s Investment Operations team coordinates and provides oversight of Dimensional’s service provider relationships, including global unit registry, accounting and administrative agents, custodians, and a complex network of service groups that provide middle office services to the firm’s primary and regional offices

Responsibilities

• Participate in the oversight of daily operations among service providers, transfer agents, custodians, fund accountants and internal departments

• Service client calls and provide quality service and an excellent customer experience to clients, banks, trusts, broker/dealers, and other service providers; coordinate associated internal and external information flow

• Assisting the service providers with investor onboarding queries and escalating to the relevant internal teams where required.

• Support new fund products and trading instruments.

• Monitor adherence to contractual policies, procedures & controls through review of Service Level Agreements

• Process daily transaction files from service provider and track new product activity

• Process data from in-house client databases; analyze and assist in the resolution of operational issues

• Evaluate trade exceptions and complex shareholder issues and track reoccurring trends for management review

• Review daily back or mid office deliverables

• Escalate issues from internal & external stakeholders to assist in resolution with the service provider

• Assist in developing business requirements and data gathering as necessary for any change service requests

• Assist with preparation of audit requests received from Dimensional client and external auditors

• Develop an in-depth understanding of the service provider’s processes and platforms of back or middle office

• Oversee cash reporting and projections to portfolio managers

• Assist with the Net Asset Value review process

• Support special projects and initiatives for Investment Operations and other groups on an ad hoc basis

Qualifications

• Bachelor’s degree: Finance, Business or Economics preferred

• Experience working in Financial Services, in back office / fund operations for 2+ years

• Experience in ETF operations vendor oversight

• Excellent verbal and written communication skills

• Ability to work well in a team environment, both locally and across international offices

• Strong analytical mindset with an ability to synthesize data

• Detail-oriented and capable of multi-tasking and prioritizing in a fast-paced environment to meet deadlines

• Ability to work independently to meet project requirements with minimal supervision

• Motivated to self-teach skills and apply learned knowledge to applicable tasks

• Eager to learn and responsive to constructive feedback and guidance

• Focuses on results and works diligently to accomplish them through evolving circumstances

• Develops unique business insights, generates forward- looking opportunities, and effectively problem solves

• Works effectively with others to create partnerships and implement solutions that benefit our business

• Seeks opportunities for continuous improvement and mentors’ others by sharing expertise and experiences

• Proficient in the Microsoft Office suite with Advanced Excel knowledge required

Preferred

• Working knowledge of Power BI and Power Automate a plus

• Working knowledge of Confluence or SharePoint a plus

• Working knowledge of Jira a plus