Medical Receptionist

About the role

The Medical Receptionist plays a key role in the successful delivery of service provided to patients at Laser Skin & Vein Clinics. The Medical Receptionist ensures all patients receive excellent service in a polite, professional and caring environment. They are aware that confidentiality is of utmost importance. The Medical Receptionist works collaboratively with all the Practitioners including Doctors, Nurses, Dermal Therapist and other Administration team.

Key responsibilities

• Schedule patient appointments, including recalls and reminders

• Welcome and greet patients in a courteous and respectful manner

• Promptly answer phone enquiries in a polite and helpful manner

• Triage patients and monitor waiting room

• Exhibit excellent interpersonal skills with the ability to liaise effectively with both internal and external personnel

• Inform patients of any fees associated with their visit, and operate all aspects of billing

• Complete general administrative tasks such as scanning and importing documents

• Monitor, reorder and check stock of both professional and retail products

• Provide support to the practitioners

• Ensure all rooms are cleaned, stocked and ready for the day proceedings

About you

• Have a professional and polished face to face and phone manner

• Possess great written and verbal communication skills

• Have shift flexibility and be able to work across the 2 clinic locations

• Possess strong organizational and multitasking skills

• Have high attention to detail and accuracy

• Be dependable, reliable, and have a strong work ethic

• Have an energetic personality and enthusiastic approach to tasks

• Maintain a high level of professionalism and confidentiality

• Previous reception/administration experience (preferred)

• Experience with Medicare via HICAPS (preferred)