Modern Workplace Administrator

About Onyx Gaming

Onyx Gaming is a trusted operational advisor and a leading force in Electronic Gaming Machine (EGM) systems. Our commitment to excellence and innovation has made us a key player in the gaming industry, empowering hospitality venues across Australia with cutting-edge solutions.

As we continue to grow, we're looking for a Modern Workplace Administrator to help shape the technology experience for our people. Working with Microsoft 365, Intune and Entra ID, you'll play a key role in supporting and improving our modern workplace, ensuring our teams have secure, reliable and efficient technology every day.

If you enjoy working with Microsoft Intune, Entra ID, Microsoft 365, endpoint management and modern workplace technologies, we'd love to hear from you.

About the Role

As the Modern Workplace Administrator, you'll be responsible for supporting and maintaining our modern workplace environment, ensuring our people have secure, reliable and efficient technology to perform at their best.

Working as part of our IT Operations team, you'll support Microsoft 365, Microsoft Intune and Microsoft Entra ID, manage end-user devices throughout their lifecycle, troubleshoot technical issues and help maintain a secure, well-managed workplace environment.

This is a hands-on role suited to someone who enjoys solving problems, delivering great customer service and working with modern Microsoft technologies.

In this role you will be responsible for

• Supporting and maintaining corporate workstations, laptops and end-user devices across the organisation and related entities.
• Administering Microsoft Intune, Windows Autopilot and endpoint configuration, compliance and application deployment.
• Managing Microsoft Entra ID, including authentication methods, Conditional Access, enterprise applications, groups and role assignments.
• Supporting Microsoft 365 services including SharePoint Online, Teams and OneDrive.
• Managing endpoint provisioning, lifecycle, patching, compliance and secure retirement.
• Troubleshooting hardware, software and identity-related issues while maintaining high service levels.
• Implementing and improving security controls across the end-user computing environment.
• Supporting customer-facing EUC services, including installations, troubleshooting and upgrades.
• Maintaining asset management, endpoint documentation and inventory records.
• Working closely with internal stakeholders and technology partners to deliver reliable workplace technology solutions.
• Contributing to continuous improvement initiatives and supporting the organisation's Quality Management System.

About You

You're a proactive IT professional who enjoys delivering outstanding end-user experiences and building modern, secure workplace environments.

You're someone who enjoys helping people, solving technical problems and keeping workplace technology running smoothly. You're proactive, organised and enjoy working with Microsoft technologies while continually learning and improving your technical skills.

Skills & Qualifications

• 3 years' experience in a Modern Workplace, EUC Administrator, Systems Administrator or similar role.
• Practical experience administering Microsoft Intune and Windows Autopilot.
• Strong experience administering Microsoft Entra ID and Microsoft 365.
• Demonstrated experience supporting Windows endpoints and maintaining Standard Operating Environments (SOEs).
• Experience implementing endpoint compliance, application deployment and patch management.
• Understanding of identity lifecycle, Conditional Access, authentication methods and role-based access control.
• Experience supporting SharePoint Online, Teams and OneDrive.
• Understanding of cyber security principles including least privilege, defence in depth and identity security.
• Experience working with ITIL service management practices.
• Experience using RMM platforms.
• Strong troubleshooting and customer service skills.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Competency in using AI tools responsibly and effectively to improve productivity, in accordance with Onyx's AI, Information Security and Privacy policies.

What We Offer:

• Competitive salary and benefits package.
• Flexible working hours.
• A collaborative and supportive work environment.
• Opportunity to work with a passionate and talented team.
• Employee Assistance Program (EAP) to support your wellbeing
• Professional development opportunities through our L&D program and career growth.
• One paid Community Day each year to volunteer or support a cause you care about.
• Barista coffee machine, quarterly celebrations and regular team events.

The successful applicant will be required to obtain a VGCCC Gaming License and/or OLGR License.

Some regional and Interstate travel may be necessary in this role. 

Join our team and contribute to delivering exceptional gaming compliance support services. Please attach your resume and a cover letter outlining the skills and experience you will bring to the role. 

Onyx Gaming is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We are actively recruiting for this position and will engage with suitable candidates as soon we have reviewed their applications.

Please note that only shortlisted candidates will be contacted.

No agencies please