Rental Service Agent

• Join a long‑established, family‑owned business with strong local community presence
• Supportive team environment with hands‑on training
• Work with well‑known brands AVIS & Budget

About Us

Suolow Holdings Pty Ltd is a proud, family‑owned business operating as an AVIS franchise since 1986 and a Budget licensee since 2012. With a team of over 30 employees, we service customers across South East NSW and the ACT, operating from 10 locations throughout the region.

We live by the AVIS mission:

“We will ensure a stress-free car rental experience by providing superior services that cater to our customers’ individual needs.”

About the Role

We are seeking enthusiastic, customer‑focused individuals who thrive in a fast‑paced and dynamic environment. As a Rental Service Agent (RSA), you will support our Avis/Budget branch, acting as the first point of contact for customers and delivering stress‑free, end‑to‑end rental solutions. This is a hands‑on role offering variety, responsibility, and strong customer interaction.

Key Responsibilities

• Engaging with customers face‑to‑face and over the phone to understand their needs and deliver tailored rental solutions
• Explaining rental agreements, insurance options, policies, and procedures clearly and confidently
• Using multiple computer systems, handling payments, balancing cash, and completing administrative tasks
• Conducting vehicle quality assurance inspections, including operational checks, reporting damages, and vehicle detailing (cleaning interior and exterior)
• Working collaboratively with your team to achieve daily targets and business objectives
• Maintaining high operational standards in line with company, regulatory, and safety requirements

What We’re Looking For

You bring a positive, can‑do attitude and consistently go the extra mile for customers and colleagues alike. You have experience delivering high‑quality customer service and confidently resolving customer queries to achieve positive outcomes.

You’ll also have:

• Strong problem‑solving skills and excellent attention to detail
• Confidence working across multiple IT systems simultaneously
• Availability to work across operational hours, Monday to Friday: 8:30am – 8:30pm, Saturday & Sunday: 8:30am – 4:00pm
• Flexibility to travel occasionally to assist nearby branches
• A current, clean driver’s licence (MR licence desirable)

Inclusion & Diversity

We are committed to creating an inclusive and supportive workplace that values diversity in all its forms. We encourage applications from people of all backgrounds and are proud to build a team that reflects the communities we serve.