House Manager - Denistone

Applications without a cover letter addressing the questions below will not be accepted. AI cover letters are discouraged; we want to hear from you!**

We are seeking an experienced, motivated, and values-driven House Manager to lead a Supported Independent Living (SIL) home supporting two young men in their early twenties with non-verbal Level 3 autism. This is a full-time rol, comprising 3 days (24 hours/week) in an admin and leadership capacity, and 2 days (14 hours/week) of direct support (floor) shifts with the residents. The role is suited to someone dynamic and hands-on, with a strong commitment to delivering high-quality, person-centred supports grounded in active support principles.

The House Manager we are seeking works with people, not for them. They demonstrate a strong commitment to Active Support, ensuring shifts are focused on meaningful engagement with participants rather than task completion alone. They will ensure the people they support are actively involved throughout each shift in purposeful, capacity-building activities that build independence and develop skills. The House Manager actively challenges task-driven practices and prioritises participant engagement over rushing routines for staff convenience. A strong emphasis is placed on autonomy, informed choice-making, and predictability, so residents understand what is happening, feel safe, and experience a genuine sense of control over their daily lives.

Both residents are highly active and thrive with structured, engaging routines and meaningful community participation. This home operates under a family-governed model, meaning parents and house operators are closely and consistently involved in key decisions affecting the home. Working closely with parents and house operators, the House Manager will play a key leadership role in facilitating access to community settings, supporting engagement in day programs, and ensuring all supports align with each participant’s NDIS goals, preferences, and individual support plans. You will lead by example to create a vibrant, respectful, and safe home environment, while collaborating with families, behaviour support practitioners, and allied health professionals to achieve positive outcomes.

The successful candidate will bring experience supporting individuals with complex support needs and demonstrate confidence in applying proactive strategies that promote consistency, safety, and positive outcomes for both participants and staff.

Responsibilities

Establish and embed NDIS values in organisational culture and practiceBuild and maintain consistent good practice across all operationsBe actively present in the home environment to lead and develop the support teamOversee and manage daily operations of the houseProvide direct support to residents, including personal care, meal preparation, and household tasksMonitor and report on residents' physical and emotional well-beingCollaborate with team members, families, and healthcare professionalsLiaise and maintain regular communication with family members, working towards each resident's desired outcomes within the SILC family-governed modelManage staff rostering to match worker capabilities with residents' needs and preferencesParticipate in a rotating on-call roster, providing after-hours guidance and support to the team when requiredEstablish a learning culture through debriefing, coaching, and feedbackEstablish systems to support health and manage riskApply principles of positive behaviour support when implementing behaviour support plans

Experience

ESSENTIAL REQUIREMENTS

3+ years working in the disability sector or residential care settingExperience leading and managing teams

Skills And Knowledge

Strong understanding of person-centred care and NDIS participants' diverse needsStrong knowledge of the NDIS and best practice approaches in disability servicesSound understanding of health and safety practicesHighly developed interpersonal, communication and negotiation skillsProven leadership and management abilitiesSound organisational skills with ability to work independently and manage competing prioritiesDemonstrated proficiency in office IT applications

Qualifications And Checks

NDIS Workers Screening CheckCurrent First Aid and CPR Certificates (or willingness to obtain)NDIS Worker Orientation Module (or willingness to obtain prior to commencement)Valid Australian Driver's LicenseRelevant qualification in Community Services, Disability Support, or related field; or equivalent level work experienceUnderstanding of the UN Convention on the Rights of Persons with Disabilities and NDIS Code of Conduct

Desirable Criteria

Roster and budget management experienceExperience in leading compliance and risk-related activitiesUnderstanding of autism and function of behaviour are highly desirable

What We Offer

12% superannuation5 weeks annual leave per yearSalary packaging option of up to $15,999Access to Employee Assistance ProgramOngoing professional development opportunitiesA supportive and inclusive work environment

How To Apply

Please submit your application letter and Resume via Seek.

Applications without a cover letter addressing the questions below will not be accepted. AI cover letters are discouraged; we want to hear from you!**

Cover Letter Questions

Please Include Responses To All Of The Following

What methods do you use to build strong relationships with residents, families, and multidisciplinary teams?Please share an example of a time you supported a team through a complex staffing situation, a change management project, or a resident-related challenge. What actions did you take, and what was the outcome?How would you approach meeting NDIS Practice Standards while managing risk and ensuring effective quality systems are in place?How do you support and empower teams to deliver high-quality care to residents, while also fostering staff engagement and job satisfaction?Why do you think this role sounds like the next step for you?