Warranty Manager

Company description:

For over 45 years, Rawson Group has helped thousands of Australians make their dream home a reality, taking pride in our beautiful designs and quality build.

From humble beginnings in country NSW, we have grown to be one of the largest and most trusted builders and land developers in NSW and the ACT.

Job description:

About the role:

We are seeking an experienced Warranty Manager to join our team in the A.C.T where you will assess, schedule & co-ordinate construction work for issues, defects or repairs on finished homes. Customer centric focus and your strong background in the residential housing sector will enable you to identify issues, scope repair works and communicate effectively so that all parties are informed. You will ensure that works are completed to the highest possible standard, remain cost effective, finished in efficient timeframes and done safely. You will develop relationships with contractors and customers to ensure alignment, outline timeframes and progress of works. You understand that difficult relationships can be managed with clear and concise communication, building trust and doing what you say you will do. You will also complete Pre-Handover inspections with Construction managers to help minimize defects or need for works and communicate potential issues identified by the wider warranty team to improve the build process. Rawson Group truly value our people, promote from within and foster teamwork, if you want to grow, be valued and supported, apply today!

Why Join Us?

More than a place to work, Rawson Group is a place to grow. Join our team and you'll be rewarded with:

• Tool of trade fully maintained work vehicle (including fuel)
• Discount on home builds and land packages
• Paid Parental Leave
• Optional 5 weeks paid leave
• Friendly, social and collaborative team environment
• Company Wide Reward and Recognition Platform, where points are redeemable for cash vouchers or days off
• Recruitment Referral Program - up to $5000
• Access to our employee assistance program for you and your family
  

Key Responsibilities:

• Respond promptly to notification of warranty items, investigate and scope works
• Assess and verify warranty defects and report to management
• Complete rectification works in a timely manner to the clients satisfaction
• Ensure works identified are completed to a high standard and client sign off is achieved
• Complete minor works as required (adjustment of doors, locks and small construction activities)
• Co-ordinate trades and set achievable targets for completion of works
• Ensure safe work procedures and practices occur
• Communicate with clients and trades regularly to maintain momentum and understanding of progress
• Develop and maintain strong relationships with clients, contractors and other interested parties

About You:

Experience:

• Extensive exposure to the residential Class 1 building environment
• Proven ability to lead, manage trades, and negotiate with interested parties
• Extensive experience in scheduling and arranging works in residential settings
• Strong understanding of WHS, quality, and environmental standards, with leadership skills that drive a positive culture
• Ability to build strong relationships, problem solve and negotiate
• Experience using OnSite Companion, ACC or similar computer systems to arrange works

Qualifications:

• Trade Qualification
• Construction General Induction Card (White Card)
• Asbestos Awareness Card
• Silica Awareness Card
• Current Drivers Licence
• First Aid Certificate
• Electrical Test & Tag (desirable)

Everyone belongs at Rawson Group

Diversity, equity, inclusion and belonging are key to realising our purpose of building better together. We recognise all individuals, regardless of their gender, cultural origin, LGBTQIA+, disability, or neurodiversity and acknowledge that those from underrepresented groups may face unique challenges in the job application process. We encourage all candidates to apply - your unique experiences and perspectives is what makes us great. Please reach out to us, ••••@rawson.com.au if you have any accessibility requirements throughout the application process - we will provide reasonable adjustments for individuals to ensure a smooth application process.

Please note: Any offer of employment is conditional upon the successful completion of relevant background checks.