Receptionist / Client Relationships Coordinator – Boronia

📍 Receptionist / Client Relationships Coordinator, Boronia
Full-time | 12-month maternity leave cover (with genuine potential to extend)

• Close-knit, supportive team where you're a name, not a number

• Varied front-of-house role with real ownership and training provided

Every great office has a friendly face and a steady hand behind the front desk - and right now, we're looking for someone to fill those shoes.

Kadota Accounting is a client-focused firm with offices in Boronia and Blackburn. Our Reception / Client Relationships role is the heartbeat of the Boronia office: the first voice clients hear, the first face they see, and the person who keeps everything running smoothly behind the scenes. If you're warm, organised, and genuinely enjoy helping people, we'd love to hear from you.

About the role

You'll be the primary point of contact for clients at our Boronia office - managing communication, coordinating appointments, setting up jobs, getting completed work into clients' hands promptly, and keeping the office humming day to day. It's a varied role that blends strong people skills with sharp organisation and attention to detail.

What you'll do

• Be the first point of contact for clients: answering calls, greeting visitors, and responding to emails with warmth and professionalism

• Onboard new clients, from first hello through to initial job setup

• Schedule and manage all client appointments

• Set up and coordinate jobs accurately from client emails and the tax inbox, ensuring everything is correctly recorded and allocated

• Collate completed tax returns and financial documents, and issue them to clients without delay

• Lodge completed tax returns with the ATO once the accountants have finalised the work, ensuring lodgements are accurate and submitted promptly

• Make outbound client calls to follow up on signatures, lodgements and outstanding items

• Manage incoming ATO correspondence via ATOMate and direct it to the right person

• Monitor the Boronia inbox and follow up proactively so nothing slips through the cracks

• Become the office go-to for our FYI document management system

• Keep office presentation, supplies and day-to-day operations in great shape

• Support the wider team and directors with administrative tasks as needed

What we're looking for

• A warm, professional communicator who makes people feel genuinely looked after

• Strong organisational skills and a real eye for detail

• A proactive mindset - someone who takes ownership and follows through

• Previous reception, administration or client service experience, ideally in professional services or accounting

• Confidence with software; experience with FYI, Xero, Outlook and ATOMate is a plus, and we'll support you to upskill

• Familiarity with lodging tax returns (once prepared by the accountants), or the confidence to learn our lodgement process quickly

• A reliable team player who thrives in a structured, supportive environment

The details

• Full-time

• 12-month contract covering maternity leave, with genuine potential to extend

• Based at our Boronia office (with occasional support to our Blackburn office)

• Starting mid to late September 2026

Why join us

At Kadota, we've built something that's increasingly rare: a workplace that feels like a home base. We're a close-knit team who genuinely like each other - the kind of office where the kettle's always on, wins are celebrated together, and no one is ever left to figure things out alone. Our clients stay with us for years, and it's no accident: we look after them the same way we look after each other.

You'll be supported from day one, with proper training, patient guidance, and a team that has your back. We believe great work happens when people feel valued, trusted and set up to succeed - so we invest in our people, champion growth, and make room for the whole person, not just the professional. Come as you are, do work you can be proud of, and be part of something warm, steady and quietly brilliant.

If you want a role where you're a name and not a number, where your contribution is seen and your day feels genuinely good, you'll fit right in.

How to apply

We'd love to hear from you. Click Apply to submit your cover letter and resume through SEEK, and tell us a little about yourself and why this role feels like the right fit.

Have a question first? Feel free to reach out to Jennifer at ••••@kadota.com.au. We can't wait to meet you.

Applicants must be authorised to work in Australia.