Guest Services Supervisor

Overlooking the beautiful Kiama Harbour and the Pacific Ocean, The Sebel Kiama provides a unique destination for leisure, conference and corporate guests. 

The Sebel Kiama has an opportunity for a part-time/full-time Guest Services Supervisor to join our friendly, dynamic and hardworking team. 

In this role, you will contribute to delivering exceptional guest experiences and ensuring efficient hotel operations. Working alongside the Guest Services Manager, you will oversee the daily activities of the Guest Services team, assist in managing guest enquiries, and coordinate with Housekeeping and other departments to maintain high service standards.

Key Responsibilities

• Support the daily operation of the hotel and deliver exceptional guest experiences.

• Lead, coach and develop the Guest Services team.

• Take ownership of operational requirements that support the smooth running of the hotel.

• Identify opportunities to improve hotel processes, systems and guest experiences.

• Lead by example, providing hands-on support wherever required.

How will you be rewarded? 

• Generous staff benefits

• Excellent career opportunities

• Supportive team environment within an established hotel 

What We're Looking For

We are seeking someone with a positive, can-do attitude who is passionate about hospitality, enjoys learning new systems and processes, and takes pride in creating memorable guest experiences.

You will be a team player with strong initiative, adaptability and the flexibility to support the hotel when needed. Flexibility to work a rotating roster, including weekends, public holidays and short-notice operational requirements is essential.

Flexibility to work a rotating roster, including weekends, public holidays and short-notice operational requirements is essential.

Must have the right to work in Australia.