Case Management Specialist

Case Management Specialist

Summary: Managing claims & ensuring compliance, fostering strong relationships & contributing to continuous improvement of icare’s claims processes

Location: Gosford

• 12 months FTC Opportunity as a Case Management Specialist with icare
• Hybrid working environment, office in Gosford NSW
• Offering starting salary of $102,936

About the Role

As a Case Manager Specialist at icare your primary responsibility is to manage a portfolio of claims with some being complex, offering a high level of support to workers, employers and other stakeholders. The role is dedicated managing a variety of claims and ensuring compliance, fostering strong relationships and contributing to continuous improvement of icare’s claims processes and providing the best care for the people we serve. 

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same: as Case Management Specialist you will:

Case Management

• Take ownership of a varied portfolio of claims including complex claims from initial lodgement through to service delivery and closure, providing relevant advice and support in the completion of relevant documents.
• Exercise sound judgement in the selection of service providers, ensuring adherence to payment procedures and fee schedules. Undertake daily decisions concerning claim liability, compensation benefits payment, and injury management plans, emphasising high-level problem resolution.
• Act as a point of guidance for Associates dealing with cases, demonstrating leadership in problem-solving.

Claims Complexity

• Handle a varied portfolio of claims including complex claims independently, demonstrating a growing ability to navigate intricate cases, including serious complex physical injuries, psychological injuries, disputes, and nuanced customer behaviours

Customer and Communication

• Provide strategic communication to stakeholders, ensuring clear and accurate information dissemination on claims, entitlements, and available options.
• Lead and facilitate communication with medical / rehabilitation / treatment providers, ensuring a coordinated and consistent approach in complex cases.

Documentation and Record Keeping

• Keep up to date with relevant legislation, injury management initiatives, and policies/procedures.
• Conduct regular quality assurance reviews of claims activities.

Skills & Experience

• Min 1 year as an Advisor or Minimum 3 years of relevant industry experience in personal injury, life insurance or workers compensation working on complex cases preferred.

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply.   We are committed to our people’s development so the people of NSW can thrive.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, to deliver better outcomes for those we serve.  Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. 

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted

• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

If you are an employee of icare please apply via Hugo to submit your application. We want to support you with the next step in your career.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.