Senior Technology Officer

Take the next step in your career with this exciting opportunity within eHealth. The Digital Partnership teams provide effective and efficient ICT support services across Queensland. This role primarily provides on-site and remote level 2 technical support, incident management and request fulfilment in one or more technology domains to ensure defined enterprise service levels are met. The technical domains include End User Computing; Servers and Networks and Unified Communications

What you'll do  

• Configure/install/monitor/support/manage the ICT environments by applying high level technical expertise.
• Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed Service Levels are maintained.
• Develop, maintain and work within procedures for the maintenance and support of one or more technical domains – see Appendix 1.
• Provide excellent customer service by applying effective organisational and communication skills with an ability to negotiate, advise and work collaboratively with others to reach decisions.
• Meet enterprise service levels by applying eHealth incident management processes.
• Ability to supervise staff in the delivery of high quality ICT support by ensuring standards and procedures are adhered to.

About you  

We are searching for someone who has:

• Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains.
• Proven experience in delivering high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.
• Proven experience and ability to identify and resolve ICT related problems within defined Service Level Agreements.
• Demonstrated ability to coordinate multiple tasks within agreed priorities, timeframes and accountabilities.
• Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships, including mentoring of junior staff, and enhance the provision of quality client service in a team environment.
• Well-developed oral and written communication skills that enable the creation and/or maintenance of system documentation, work instructions and technical reports for management.
• Demonstrated experience or the ability to quickly learn ServiceNow and ITIL Service Management processes.
• Ability to maintain an awareness and understanding of new and emerging ICT technologies and products as they relate to eHealth Queensland.

Why work with us?  

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. 

Competitive salaries 

• 12.75% superannuation  
• 17.5% leave loading 

Employee wellbeing & development 

• Access to 24/7 confidential employee support providers and counsellors including for immediate family members 
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave. 
• Access to a variety of programs and initiatives to support training and career growth.  
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development. 

Our commitment to equity, diversity and inclusion  

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.  

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.  

Ready to apply? 

For further information on how to apply please review the attached Role Description.