Customer Success Advisor

About PS Rewards

PS Rewards is an Australian fintech building a simpler way for customers to save, spend and be rewarded. Our platform brings discounted retailer funds, cashback and food and beverage offers together through one application and one PS Rewards Visa card.

Own and progress merchant opportunities from first contact through to signed agreement and successful onboarding, working closely with the Sales Director to help PS Rewards secure high-quality retail, online and Food and Beverage partners.

The Customer Success Advisor is a commercial, merchant-facing role responsible for identifying, engaging and securing new partners for PS Rewards. The role will manage day-to-day merchant conversations, conduct discovery, explain the PS Rewards proposition, maintain momentum across the sales pipeline and support the Sales Director in proposals, negotiations and deal closure.

Once an agreement is secured, the role will coordinate the information required to launch the merchant successfully, ensuring a clear handover across Sales, Operations, Marketing and Technology. This role suits someone who enjoys winning new business while also building strong, trusted relationships.

Key Responsibilities

• Build and manage a strong pipeline of prospective retail, online and food and beverage merchants.

• Contact prospective merchants through phone, email, LinkedIn, referrals, networking and face-to-face activity.

• Conduct discovery meetings to understand each merchant’s commercial goals, customer challenges and preferred campaign structure.

• Clearly present the PS Rewards proposition, including retailer funds, cashback, dining offers, geo-targeted engagement, reporting and reconciliation.

• Work alongside the Sales Director on proposals, presentations, commercial discussions and negotiations.

• Maintain consistent follow-up and move opportunities through each stage of the sales process toward signed agreement.

• Prepare and coordinate merchant agreements, campaign information and internal approval requirements.

• Collect all onboarding information, including locations, offer structure, reward percentages, campaign dates, marketing permissions and reporting contacts.

• Provide merchants with a confident, responsive and professional experience from first conversation through to launch.

• Maintain accurate CRM records, pipeline notes, next actions, forecasts and merchant documentation.

• Coordinate with Marketing, Operations and Technology to ensure merchant commitments are practical, understood and delivered.

• Identify opportunities to expand existing merchant relationships across additional locations, campaigns or product categories.

Experience and Capabilities

• Experience in business development, sales, customer success, account management or a similar commercial role.

• A demonstrated ability to build relationships, manage objections and progress opportunities toward a commercial outcome.

• Confidence speaking with business owners, marketing teams, finance contacts and senior decision-makers.

• Strong written communication and the ability to prepare clear follow-up emails, proposals and commercial summaries.

• Strong organisation, attention to detail and discipline in managing multiple opportunities at different stages.

• Experience using a CRM and maintaining accurate notes, tasks, documentation and forecasts.

• Experience within retail, hospitality, fintech, payments, loyalty, software or a start-up environment would be highly regarded.

Get in touch

To learn more about the opportunity or to submit your application, please contact Rory McDowell on 0487 608 *** or email *************@psrewards.com.au. We would love to hear from commercially driven people who are excited by the opportunity to help grow PS Rewards and build lasting relationships with our merchant partners.