Customer Contact Officer / Rostering

We specialise in providing efficient and effective after-hours rostering and scheduling services to healthcare and community service providers across Australia. Due to continued business growth, we are seeking three Permanent Part-Time Customer Contact Officers (Rostering) to join our team. In this role, you will coordinate and maintain rosters for hospitals, aged care providers, disability services, group homes and home care organisations across Australia.

As an after-hours service provider, we operate primarily during mornings, nights and throughout the weekend. We do not offer daytime shifts during the week.

All shifts must be attended in person at our office in Shellharbour Village.

Shift Times:

This is a Permanent Part-Time position offering approximately 20 hours per week.

As an after-hours service provider, shifts are available across mornings, evenings, overnight and weekends. Successful applicants will be rostered across a combination of these shift types, with regular hours determined based on operational requirements and the successful applicant's availability.

Reliable weekend availability is essential. Due to weekends being our busiest period, all applicants must be available to work at least one day every weekend (Saturday or Sunday) as part of their regular weekly roster. Applicants who are unable to commit to ongoing weekend work will not be considered.

Rostering - what is the role?

Our job is to maintain the rosters/schedules we are given, and to ensure our clients are properly cared for.

The ideal candidates should have previous experience in administration and/or rostering. We are seeking someone who is reliable, responsible and mature, capable of working both independently and as part of a team. Additionally, the candidates should be capable of managing interactions with clients in crises, following through on assigned tasks, and maintaining strong attention to detail.

Requirements:

• Able to reliably work at least one day every weekend (Saturday or Sunday).
• Previous rostering experience
• At least 2 years of admin experience
• Excellent communication and interpersonal skills
• Ability to prioritise tasks while maintaining a strong attention to detail
• Good computer skills and ability to learn and use various scheduling software systems
• Excellent spelling and grammar skills, with the ability to send emails
• Ability to manage interactions with clients in crises
• Ability to calmly and effectively handle and resolve client concerns & de-escalate situations where necessary
• Capable of working both independently and as part of a team
• Ability to carry out assigned tasks and proactively seek out work during downtime

Key Responsibilities:

• Answer phones and respond to emails in a timely and professional manner
• Enter shift requests into the system as they come through and work on filling them
• Create and maintain an open and clear path of communication with the agencies and facilities requesting shifts
• Help assist clients with their enquiries
• Complete thorough and accurate handovers while on shift

Office is located in Shellharbour Village. Applicants must be able & willing to travel to the office for all rostered shifts.

Pay: From $27.97 per hour

Application Question(s):

• Weekend work is a regular and essential part of this position. Can you commit to being available to work at least one day every weekend (Saturday or Sunday) on an ongoing basis?

Experience:

• Administration: 2 years (Required)

Work Location: In person