Desktop support engineer

Detailed JD (Roles and Responsibilities)

·       Provide a professional and well-mannered telephone and face to face service for all enquiries.

·       Provide an effective interface between users and service providers supplying all necessary diagnostic information according to procedures.

·       Participate in ongoing team training and development.

·       Provision IT hardware through the documented procurement processes and procedures while ensuring the transparency and traceability of all purchases for all team members.

·       Prioritize and effectively manage BAU requests and incidents as well as any approved projects and tasks as assigned and approved line manager.

·       Consistently seek improvements and efficiencies in process, procedure and standard and communicate them to the team and leadership for review.

Essential knowledge, skills and experience

·       Expertise in the delivery of IT Support and computer hardware support and maintenance.

·       Actively participates in a highly collaborate environment with proven experience in both working within a team and independently without supervision.

·       Ensures a high level of Interpersonal communication skills, both written and verbal with key stakeholders.

·       Demonstrates experience in critical thinking and problem solving, with ability to look at an issue from the outside in.

·       Advanced time management skills with an introspective awareness of capacity limitations