Customer Service Manager

As a Customer Service Manager at Myer Wagga you’ll be the driving force behind our customer service excellence — leading teams across multiple departments to deliver outstanding service and achieve strong results. You’ll champion the Myer strategy, manage daily operations, and provide ongoing coaching and leadership to your team.Reporting to the Assistant Store Manager and working closely with the broader leadership team, this pivotal role offers excellent opportunities for career progression and succession planning.About The Role:Lead and manage daily department operations to drive customer satisfaction and financial performance Inspire and develop your team through effective coaching, feedback, and recognitionFoster a high-performance, customer-first culture by role modelling service excellenceMaximise team productivity through smart workforce planning and task delegationSpend quality time on the floor to lead by example and gain valuable customer insightsEmpower and mentor your team to become the next generation of Myer leaders.
About You:Previous experience as a Retail Manager, Area Manager or similar, ideally in Retail or Department Store environmentStrong people leadership skills with a 'hands-on', collaborative approach Demonstrated ability to drive team performance, meet KPIs and manage performance effectivelyCustomer focused with superior customer service skillsStrong commercial acumen and understanding of retail operationsExcellent time management and prioritisation skills
Benefits to you:Be part of a supportive and dynamic leadership teamAccess to career development and succession planning opportunitiesExciting Team Member discounts and exclusive offersAccess to volunteer, parental and lifestyle leaveService Recognition, Inspirational People Awards, and more!
Our management teams work across fortnightly rotating rosters to meet key store trading hours, including weekends and extended/peak trade (e.g. Black Friday and Christmas-New Years).Apply now and take the next step in your retail leadership career!