Cargo Manager

Starlux Airlines Co., Ltd is a Taiwanese full-service carrier headquartered in Taipei established in 2018.  Starlux Airlines Co., Ltd has established a branch office in Australia (STARLUX) to support its planned passenger and cargo operations in the Australian market, including sales and marketing, customer service, cargo activities and airport-related operations.

STARLUX is looking for a Cargo Manager for the branch office.  The position is full-time and based at Sydney Kingsford Smith Airport, Mascot, Sydney.

The tasks and responsibilities of this role include the following:

• Plan, organise, manage and oversee the STARLUX branch office's cargo inventory, warehouse, and ground handling operations Sydney Kingsford Smith Airport;

• Handle STARLUX’s cargo sales duties and develop a local cargo network;

• Manage cargo reservations and operations;

• Direct the activities of cargo operations and cargo sales staff;

• Supervise and ensure cargo personnel follows standard operation procedures, workflows and complies with local laws and regulations in terms of cargo imports and exports, loading and unloading;

• Recruit, train, supervise, and manage performance of cargo operations and cargo sales staff;

• Establish, build, and maintain positive relations with local agents and freight forwarders;

• Serve as the liaison between the STARLUX branch office in Australia and the head office in Taiwan's Cargo Division;

• Be responsible for cargo related manpower estimation and budget planning for the branch office;

• Meet cargo sales targets;

• Based on cargo operation irregularity statistics, achieve operations KPIs;

Skills & Experience required for the position

• Bachelor's degree in management, business, or similar;

• At least 5 years' experience in airline cargo operations positions;

• Experience using airline iCargo system;

• Experience with Enterprise Data Warehouse (EDW) and IATA CASS system;

• Be proficient with MS Office tools;

• Have excellent multitasking, communication and leadership skills;

• Can work rotating shifts including nights, holidays, weekends and days off.

• Be flexible to work additional hours on short notice when required.