End User Computing Support Engineer

• APS Level 5, Ongoing
• $88,834 - $96,829 + 15.4% super
• Melbourne

The Bureau of Meteorology is seeking a qualified End User Computing (EUC) support engineer to provide Level 1 & Level 2 Information and Communications Technology (ICT) technical support in all its offices – Nationwide (including bureau remote offices) based out at the bureau's Melbourne office as part of a team spread across multiple offices.

The successful applicant will be a key member of the Service & Infrastructure Management – End User Services (EUS) section within the Data and Digital group and on a day-to-day basis provide end user support to subscribers of ICT services including (not limited) to auditing, configuration, maintenance including support of software, hardware, and associated peripherals within supported ICT operating environments namely - Windows, Linux, and Apple environments. The successful applicant will also be expected to provide advice, recommendations and report on all matters pertaining to ICT on both corporate and operational support related to the flow of meteorological information. In addition, the successful applicant will be required to provide proficient support (not limited) local area network, video conferencing including telephony technology, mobile telephony including support for a varied collaborative systems/application tools set.

A calm assertive demeanour is required to ensure accountabilities are assigned and blockages overcome. The successful applicant will have proven practical experience in dealing with internal colleagues including senior leaders and external customers including vendors.

The successful applicant will be ITIL certified and will be expected to participate in the development, implementation, and continuous service improvements.

The successful applicant will hold a Baseline security clearance, upgrading to Negative Vetting Level 1 (requirement for this role).

The successful applicant will have proven excellent written and verbal communication skills which will be required to liaise with internal colleagues, support teams, management, customers including vendors.

The successful applicants may be required to be available for on-call roster basis - applicable penalties applied.

The successful applicant may be required to assist to cover L1 Support duties (IT Service Desk) as part of their 'follow the sun' operating model and or as required.