Partner Capability Manager

What if your next role empowered thousands of older Australians, by empowering the people who support them?

At Trilogy Care, we help older Australians live life their way, at home. As we continue to grow nationally under Support at Home, strong, capable partners are critical to delivering safe, compliant and high quality care.

We are looking for a Partner Capability Manager to play a key enablement role across our external partner network. This role sits within the Business Development team and focuses on partner training, education and communications, ensuring our partners are confident, informed and aligned with Trilogy Care expectations.

About the Role

This is a hands on role that blends training delivery, stakeholder coordination and clear communication. You will translate internal policies, processes and program changes into practical partner facing education through onboarding, webinars, training materials and regular updates.

Working closely with Partnership and Relationship Managers, as well as Clinical, Care, Compliance, Operations, Marketing and Finance teams, you will help lift partner capability while reducing avoidable queries and escalations.

What You Will Be Doing

• Design and deliver onboarding and ongoing training for new and existing partners

• Coordinate training sessions, manage bookings and track completion

• Develop and maintain training materials aligned to current policies and systems

• Identify partner capability gaps and deliver targeted uplift support

• Plan and facilitate monthly partner webinars, including content coordination

• Draft and distribute partner EDMs and key operational updates

• Maintain external partner resources and ensure content is current and compliant

• Respond to partner training and resource queries and escalate when required

• Support consistent partner engagement through CRM and communication tools

What You Will Bring

• Experience in partner enablement, training, communications or operations

• Confidence delivering virtual training and presentations

• Strong writing skills with the ability to simplify complex information

• Excellent organisation and attention to detail across multiple deliverables

• Strong stakeholder management skills across diverse teams

• Comfort working with CRM systems, webinar tools and Microsoft Office

• A proactive, collaborative and solutions focused approach

Experience in aged care, health, disability or human services is highly regarded, as is an understanding of Support at Home or Home Care Packages.

Why Join Trilogy Care

Be part of a purpose-driven, fast-growing organisation transforming aged care through innovation, technology and AI. Join a forward-thinking team where you’ll have the opportunity to make a real impact, influence national operations and help shape the future of care.

Enjoy:

• Fitness Passport Access
• Salary Packaging to Increase Your Take-Home Pay
• Modern King Street office with discounted parking options and easy public transport access
• Active Social Calendar, including EOM socials and team events

Please note

To join our team, you’ll need to have full Australian work rights. As part of our standard recruitment process, we’ll also conduct a working rights check, police check and request professional references during onboarding.