Practice Manager (Temporary Leave Replacement)

• Location: Tweed Mall Medical Centre, Tweed Heads, NSW
• Employment Type: Full-Time, Temporary / Fixed-Term Contract
• Start Date: Immediate (Must start ASAP with no restrictions)

About Trans-Ax Health Care

Trans-Ax Health Care is a leading provider of high-quality, accessible primary healthcare services across Australia. We are dedicated to supporting our medical practitioners and clinical teams so they can deliver exceptional patient-focused care. By fostering a professional, collaborative, and supportive environment, we ensure our medical centres operate efficiently while maintaining a warm and welcoming atmosphere for the communities we serve.

About the Role

We are seeking an experienced, proactive, and values-driven Practice Manager to join our team at Tweed Mall Medical Centre on a fixed-term contract while our current Practice Manager takes a leave of absence. Reporting directly to the Regional Manager, you will manage daily operations, maintain financial records, lead practice staff, and implement quality and clinical governance systems to ensure a smooth, efficient practice, a positive team culture, and an exceptional standard of patient care.

Key Responsibilities
Operational & Facilities Management

• Business Continuity & Assets: Develop and maintain business continuity, disaster recovery, emergency response plans, and an up-to-date asset register for equipment and consumables.
• Facilities & Accreditation: Oversee facility cleanliness, safety, and accessibility in liaison with the Senior Receptionist. Lead accreditation compliance, review practice systems, and drive continuous improvement.
• Rostering & Workflow: Plan rosters and allocate shifts in line with practice needs, patient demand, legislation, and budgetary limits.
• Stakeholder Engagement: Build and maintain strong relationships with GPs, allied health professionals, and key external stakeholders.
• Financial Management: Oversee fee collection at time of appointment, accurate billing, financial reporting, and up-to-date financial records.

People Management & Culture

• Leadership: Lead, mentor, and motivate direct reports including the Lead Nurse, Nursing staff, Senior Receptionist, Receptionists, and Training & Development Coordinator.
• Performance & Development: Conduct monthly 1-on-1s and annual performance reviews. Foster a collaborative team culture that encourages quality improvement and professional growth.
• HR & Recruitment: Coordinate recruitment and new employee inductions in liaison with HR, ensure compliance with employment legislation, delegate tasks, and handle conflict resolution.

Safety, Governance & Risk

• Workplace Safety & Risk: Exercise duty of care, conduct regular risk assessments across HR, finance, facilities, and clinical services, and maintain safe building conditions.
• Clinical Governance: Record and review incidents, near misses, and significant events in consultation with senior management to prevent recurrence.
• Data Security & Privacy: Maintain strict patient and practice confidentiality, educate staff on data security protocols, and manage grievances through to resolution.

Selection Criteria

• Experience: Proven experience in a Practice Manager or high-level medical practice administrative role.
• Clinical & MBS Knowledge: Detailed understanding of the Medicare Benefits Schedule (MBS), medical terminology, allied health networks, and general practice accreditation standards.
• Financial & Tech Skills: Solid background in financial management, accounting systems, and reporting processes, alongside proficiency in practice software and Windows environments.
• Leadership & HR: Strong capability in team leadership, task delegation, staff development, and managing casual and permanent employment obligations.
• Communication & Organization: Exceptional written and verbal communication skills, high attention to detail, strong prioritization abilities, and a vigilant approach to accuracy.

What We Offer

• Coastal Lifestyle: Work in Tweed Heads with quick access to the Gold Coast, pristine beaches, and local amenities.
• Supportive Environment: A collaborative, dedicated team of clinical and administrative professionals committed to community health.

How to Apply If you are an experienced Practice Manager seeking a rewarding contract role in Tweed Heads with Trans-Ax Health Care, we would love to hear from you! If you are passionate about delivering exceptional patient care and creating a positive work environment, we encourage you to apply today!

Note to Recruitment Agencies:

Strictly no recruitment agencies, please. Interested candidates must contact us or apply directly. Candidates must be available to start ASAP with no work restrictions.