ITSM Support Specialist

What success looks like in this role:

You will be successful in this role if you have:

• Minimum NV1 Security Clearance with willingness to uplift to NV2.

• Experience in customer service, service desk, IT support, or administrative support environments.

• Strong communication and interpersonal skills.

• Exposure to IT Service Management or Service Desk environments.

• Familiarity with ITSM platforms such as BMC Helix, ServiceNow, Jira Service Management, Ivanti, or similar tools.

• Understanding of service management principles and ITIL practices.

• Good organizational and time management capabilities.

• A collaborative approach and willingness to work within a team environment.

• Analytical thinking and problem-solving skills.

• ITIL Foundation certification is preferable.

If you're passionate about helping people, improving processes, and building a career in IT Service Management, we'd love to hear from you.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here.