Wastewater Programs Support Officer

Division/Section: Infrastructure and Operations / Water

Position Type: Permanent Full Time (9 day fortnight, 36.25 hours/week)

Salary Range: LGO4 ($86,720 - $92,954 per annum + superannuation) based on skills, qualifications and experience

Location: Townsville

Application Close: 11:45pm, Thursday 13th August 2026

Why Choose Us

Townsville City Council is the largest local government authority in Northern Australia. We are committed to creating value by growing Townsville through driving economic diversity and generating an enriching lifestyle.

Our organisation provides and maintains close to $9 billion worth of community assets including water and wastewater network and treatment plants, bridges, drainage, roads, waste management, community facilities, sporting venues and more.

We contribute to an active lifestyle for our residents and visitors through events, providing recreational facilities, protecting the natural environment and heritage, while creating a mentally and physically healthy city.

We are driving economic diversity and cultivating an enriching lifestyle, growing a city for this and future generations by building a vibrant, sustainable and innovative city.

Council’s vision is for Townsville to be a connected, lifestyle driven and innovation focused city while continuing to deliver service excellence and to be led by our community to create an exciting today and future.

Our Vision: A globally connected community driven by lifestyle and nature.

Our Purpose: Grow Townsville

Our Values: Safety, Excellence, Respect, Value, Enjoyment

About the Role

As part of our Wastewater Operations team, you will play a key role in supporting the planning, coordination, and delivery of wastewater maintenance, operational, and capital works programs. Working closely with internal stakeholders, contractors, and Finance Business Partners, you will help ensure projects and work programs are delivered efficiently, while contributing to financial analysis, reporting, asset data management, and long-term asset planning. You will also assist with the development of project briefs, operational reporting, and the review of technical information to support informed decision-making and successful project outcomes.

This position is ideal for someone who enjoys analysing data, improving processes, and finding practical solutions that deliver value for customers and stakeholders. You will contribute to business improvement initiatives, coordinate the preparation of asset information for capitalisation, and support continuous improvement across wastewater operations. A strong focus on safety, accountability, collaboration, and service delivery is essential, as you help drive positive outcomes aligned with Council's Corporate Plan and commitment to ensuring Everyone Goes Home Safe Today.

About You

• Demonstrated experience role modelling a positive safety culture and adherence to the Health Safety Management Systems through visible leadership and exercising due diligence and management of compliance and legislative obligations.
• Tertiary qualifications in Business or Frontline Management, or similar competency.
• 5+ years’ experience in a similar position that includes demonstrated experience in an operational support role for a multi-disciplinary team.
• High level of proficiency in the Microsoft suite of products, including, MS Visio and PDF Writer etc.
• Extensive experience with Council products and systems including but not limited to, ECM CiAnywhere, CES/Townsville Maps/Guardian IMS/Property and Rating (desirable)
• Ability to examine business processes and identify areas where improvements and efficiencies can be gained both operationally and financially.
• Strong communication skills.
• Demonstrated excellent customer service skills (internal and external customers).
• Ability to work independently and as part of a multi-disciplinary team and must be flexible and responsive to change with the ability to prioritise and manage time effectively.
• Demonstrated effective analytical, problem solving and investigation skills with the ability to develop new techniques and methodologies which take advantage of technologies.
• Current “C” Class Drivers Licence.

How to Apply

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume which should confirm any licences and qualifications your hold.

If you wish to discuss this position further, please contact:

Contact Person: Glen

Contact Email: ***@townsville.qld.gov.au

For further information review the Position Description. 

Closing Date: 11:45pm, Thursday 13th August 2026

What We Offer

• 17.5% annual leave loading 
• Up to 5 weeks annual leave
• Up to 3 weeks Personal/Carers Leave
• 14 weeks paid Parental Leave
• Domestic and Family Violence Leave
• Natural Disaster Leave
• Up to *13.5% Superannuation employer contribution for contributing members
• Salary Sacrifice opportunities
• Learning and Development opportunities
• Fitness Passport program offering discounted membership to selected gym, pool, and yoga facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program

* The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact **************@townsville.qld.gov.au or phone 07 4727 9*** for a confidential discussion.

Attachments:
- Wastewater Programs Support Officer _PD.pdf