Delivery Manager

Company Description

KMS Technology is a strategic engineering company helping businesses turn bold ideas into high-impact solutions—faster. Founded in 2009 as a U.S.-based services company, we’ve grown into a global organization with locations in the US, Vietnam, Mexico and Poland. KMS is trusted globally for the quality of our engineering and consulting services. We bring deep expertise in product development and quality assurance, Data & AI-native engineering, and delivery excellence to every engagement. Our mission is to help customers build what’s next—accelerating innovation, crafting brilliant solutions, and creating  real-world impact. At KMS, we believe sustainable growth is built on the success of our clients and employees, and in making a lasting contribution to our communities.

More about KMS Technology:

Website: https://kms-technology.com 

LinkedIn: https://www.linkedin.com/company/kms-technology

Job Description

We are looking for experienced Delivery Manager to support a client-facing migration and implementation program, embedded within the client's existing team in Sydney. The role sits at the intersection of technical delivery and client relationship management-owning implementations end-to-end while working directly with client stakeholders, engineers, and cross-functional teams. Strong client-facing communication, technical fluency, and the ability to manage delivery under pressure are essential.

Engagement type: initial 3–4 month engagement with potential extension based on program requirements.

Responsibilities

• Own end-to-end delivery of assigned client implementations — from kickoff and planning through execution, go-live, and post-launch stabilization.
• Act as the primary point of contact for the client throughout the implementation lifecycle, managing expectations and communicating status transparently, including when things are behind plan.
• Coordinate closely with engineering, QA, and product teams to ensure implementation quality, functional parity, and data integrity before go-live/cutover.
• Manage client-specific configuration and integration considerations (e.g. system access, data migration, connectivity, third-party integrations) that may affect go-live readiness.
• Identify, escalate, and mitigate delivery risks and issues (technical gaps, data inconsistencies, execution blockers) while maintaining delivery momentum.
• Plan and coordinate cutover/go-live activities, ensuring smooth transition and post-launch system stability.
• Manage scope changes and client requests, balancing client expectations against delivery commitments and contractual scope.
• Build trust with client stakeholders through direct, solutions-oriented communication — able to explain technical issues in business terms and vice versa.
• Operate effectively across multiple concurrent implementations or client accounts, managing competing priorities without compromising quality.

Qualifications

• Proven experience in a client-facing delivery/implementation role — implementation management, project/program management, or technical delivery in a customer-facing capacity.
• Experience in industries with regulatory or operational complexity is a strong plus (e.g. banking, payments, fintech, or other regulated/enterprise SaaS environments).
• Sufficient technical fluency to engage credibly with engineering teams and assess whether a technical issue is genuinely difficult or simply being deprioritized — hands-on technical background (development, systems, or infrastructure) is a strong plus, though not required to still be actively coding.
• Track record of running live implementations, onboarding, or system cutovers where continuity for the end customer was critical.
• Strong stakeholder management and risk/issue management skills, with the ability to work independently in a fast-paced, execution-focused environment.
• Excellent English communication skills, both written and verbal — comfortable being the direct point of contact for client escalations.
• Sydney-based, available to work on-site/hybrid as required by the client.

Additional Information

Perks You'll Enjoy 

• Working in one of the Best Places to Work in Vietnam
• Building large-scale & global software products
• Working & growing with Passionate & Talented Team
• Diverse careers opportunities with Software Services, Software Product Development, IT Solutions & Consulting
• Attractive Salary and Benefits
• Performance appraisals every year and performance bonus
• Flexible working time
• Various training on hot-trend technologies, best practices and soft skills
• Premium healthcare insurance for you and your loved ones
• Company trip, big annual year-end party every year, team building, etc.
• Fitness & sport activities: football, tennis, table-tennis, badminton, yoga, swimming…
• Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,…
• Free in-house entertainment facilities (foosball, ping pong, gym…), coffee, and snack (instant noodles, cookies, candies…)

And much more, join us and let yourself explore other fantastic things!