Sales and Service Specialist

Sales and Service Specialist

We are looking for an energetic, customer-focused sales professional who is equally comfortable building customer relationships and processing orders quickly and accurately using a range of systems.

About the Role

Are you a customer-focused problem solver who loves building relationships and helping people find the right solution?

In this role, you'll be the first point of contact for our customers, managing enquiries, preparing quotes, processing orders, and helping customers create packaging solutions they'll be genuinely excited about.

Success in this role comes from asking the right questions, understanding customer needs, and confidently recommending solutions from our range of custom printed packaging products and services.

We pride ourselves on making custom printed packaging simple. We go the extra mile to ensure every customer receives the right outcome and a product they'll love. You'll be joining a supportive, fun team with great customers, great products, and a culture that values doing great work during business hours, without the expectation of overtime. This role is office based and part of the customer service team, currently located in Brompton, but relocating to our new HQ on Regency Road later in the year.

Key Responsibilities

• Sales and service role for national customer base diversified across hospitality, retail, corporates, marketing agencies, event organisers and packaging resellers.
• Build strong relationships with customers by understanding their requirements, creating opportunities and recommending suitable packaging solutions to grow sales
• Prepare accurate quotes and manage the order process from enquiry through to completion drawing on your excellent product knowledge
• Identify opportunities to add value by recommending alternative packaging options, print methods, lead times, and complementary products.
• Deliver outstanding customer service and ensure customers have a smooth and positive experience throughout their journey.

What We're Looking For

• A positive, energetic, proactive attitude and genuine passion for helping customers succeed.
• Excellent written and verbal communication skills.
• Strong relationship-building skills with the ability to identify customer needs and present effective solutions.
• Is highly computer savvy, learns systems quickly and can process orders efficiently while maintaining accuracy
• Thrives in a fast-paced environment and enjoys being busy
• Has strong experience in sales and customer service

Why Join Us?

• Supportive, collaborative and fun team environment
• Diverse customers across hospitality outlets, retailers, wineries, corporates, schools and events who love our service and appreciate our quality products
• Be delighted when you win the order, place it on our local plant and see the beautiful, printed product the following week
• Operate autonomously with all the tools you need to be successful, achieve results and delight customers
• Ongoing opportunities for training and development
• Competitive salary package

About Us

Cup & Carry makes custom printed sustainable packaging easy and accessible for Australian businesses. We provide recyclable and compostable, Australian-made packaging with low minimum order quantities, fast lead times, and a simple ordering experience.

To learn more about Cup & Carry, visit www.cupandcarry.com.au

How to Apply

Apply online today.

If you have any questions, please contact Jennifer Pryor, Talent Acquisition Partner, at careers@detmoldgroup.com

Applicants must have Australian work rights.

We're a Circle Back Initiative Employer, committed to responding to every applicant.