Senior Case Manager - Dandenong

• Multiple Full-time maximum term positions to 30 November 2026, based at our Dandenong office
• Annual salary is $79,627 + 12% super
• Other benefits include:
• Regular performance feedback and performance review process
• Supportive environment and caring work culture with work/life balance
• Cultural Diversity
• Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
• Flare Employee Discounts Program
• 17.5% Annual Leave Loading
• Employee Assistance Program (EAP)

AMES Australia acknowledges the traditional custodians of the lands and waters where we live and work. We pay respect to their elders past, present and emerging. 

*AMES Australia offers cultural, ceremonial, and representative leave to support Aboriginal and Torres Strait Islander employees in observing significant cultural practices, attending community meetings and ceremonies, and fulfilling official duties with the First Peoples’ Assembly of Victoria.

About the role:

If successful, you will work collaboratively as part of the Humanitarian Settlement Program Team to provide high level case management, information and referral services to HSP clients. The Senior Case Manager also provides informal supervision and leadership with the care team to other case managers, client support workers and community guides in the team and identifies opportunities for service innovation. The Senior Case Manager works closely with the Team Leader HSP.

To be considered for this role, you will be able to demonstrate the following key selection criteria:

• Degree in Social Work, Psychology, Applied Social Services, Counselling or other relevant allied health field; OR Diploma in Community Services (Case Management), AND at least 2 years’ experience working from a case management model with vulnerable and complex cases

• Effective interpersonal, cross cultural communication and client advocacy skills and the ability to liaise effectively with contractual partners, mainstream and settlement service providers as well as clients and their communities, and volunteers

• Demonstrated ability to undertake case management with clients with complex needs

• Demonstrated ability to support and mentor staff

   

• Sound understanding of current Commonwealth and State policies related to immigration, community detention, income support and other relevant social policies and demonstrated ability to respond flexibly to changing policy and program needs

   

• Demonstrated ability to work autonomously as well as collaboratively within multi-disciplinary teams to achieve/exceed key performance goals

   

• Demonstrated high level written communication, report writing, word processing, organisational and time management skills

   

• Demonstrated positive values of integrity, reliability, teamwork and professionalism consistent with the AMES Australia Vision and demonstrated commitment to performance management, quality and continuous improvement principles

   

• Proficiency with IT standard software such as MS Word, MS Excel, MS PowerPoint, and ability to use Internet and e-mail and other online products

Applications for this position will be accepted up to 6 PM on Wednesday 26 August 2026, however interviews and/or other selection processes will commence as suitable applications are received.

To apply for this position please submit:

• Your current resume
• Cover letter addressing the key selection criteria outlined above

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

For more information about our commitment to Diversity and Inclusion please click here.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act.  Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights.