Guest Services Advisor

• Be the face of NAB’s workplace, creating exceptional experiences for colleagues, customers and visitors from the moment they arrive. 
• Join a dynamic front-of-house team where no two days are the same, supporting workplace services, events and day-to-day operations.
• Deliver personalised, seamless service in a role that blends customer care, hospitality and workplace experience.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

In the role of Guest Service Advisors, you will join the Enterprise Property team that’s doubling down on customer and colleague obsession.

Each day, you’ll go above and beyond to:

• Deliver exceptional front-of-house customer service, creating a welcoming and professional experience for colleagues, customers and visitors.
• Greet and assist visitors, manage access requirements and issue visitor passes as needed.
• Support workplace operations through the coordination of mail, courier deliveries and general office services.
• Assist with meeting, event and function space bookings, including room set-up and preparation.
• Conduct regular workplace and floor inspections, identifying and reporting maintenance and safety issues.
• Manage workplace amenities and services, including locker access and temporary parking allocations.
• Build positive relationships with colleagues, customers, visitors and service providers to ensure seamless service delivery.
• Contribute to a high-performing workplace experience team by supporting a range of concierge, hospitality and operational activities.

We’re looking for the best and brightest to deliver the best for our customers.

You’ll need:

• Exceptional customer service skills with a genuine passion for creating positive experiences for colleagues, customers and visitors.
• Strong verbal and written communication skills, with the ability to build rapport with a diverse range of stakeholders.
• Confident using MS Office suites and a range of software technology
• Ability to multitask and effectively manage competing priorities in a fast-paced environment.
• Proactive problem-solving skills and a practical, common-sense approach to resolving issues.
• Highly organised with strong attention to detail and the ability to coordinate multiple workplace services.
• Professional, polished and approachable manner, with the confidence to represent the organisation as a front-of-house ambassador.
• Ability to work collaboratively within a team while taking ownership of day-to-day responsibilities.
• Previous experience in hospitality, customer service, concierge or workplace experience roles will be highly regarded.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work. 

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

At NAB, we’re committed to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.  

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.