Brisbane Operations Support/Network Planner

Hawk Logistics is a nationally recognised leader in transport and logistics, with strategic depots across Melbourne, Adelaide, Griffith, Brisbane, and Sydney. Our growing network enables us to deliver reliable, end-to-end solutions for customers across Australia.

With more than 500 dedicated employees, we are a fast-paced, people-focused organisation driven by innovation, performance, and continuous improvement. At Hawk, our success is built on strong leadership, teamwork, and a commitment to doing things the right way.

We are now seeking an experienced Operations Support Officer to join our Brisbane team and play a key role in supporting daily transport operations.

About the Role

Reporting to the QLD State Manager, this role is responsible for supporting scheduling, planning, allocation, and coordination of local and linehaul freight operations.

This is a hands-on role suited to someone who thrives in a busy logistics environment and enjoys working closely with drivers, depots, and customers to ensure freight moves safely and on time.

Working hours:
Monday to Friday | 09:00am – 6:00pm
Occasional weekend shifts as required to support operational demands

Key Responsibilities

• Support daily planning and allocation of local and linehaul freight.

• Coordinate with interstate depots on inbound and outbound movements.

• Plan next-day pickups and deliveries (FTL & LTL).

• Assist with driver rostering and scheduling.

• Monitor daily capacity of drivers and fleet.

• Send daily job instructions to drivers (start times, trailers, routes).

• Assist with dispatch and yard operations.

• Ensure all loads are captured and recorded in the TMS.

• Create and manage driver manifests and paperwork.

• Conduct yard checks and stocktakes.

• Escalate late pickups or deliveries with customers.

• Maintain clear handovers between shifts.

• Ensure drivers complete PODs, run sheets, and pre-starts.

• Liaise with workshops and operations teams when required.

• Promote and enforce safe work practices at all times.

About You

To be successful in this role, you will bring:

• Minimum 2–3 years’ experience in transport, logistics, or warehousing.

• Strong knowledge of the QLD road network.

• Experience in FTL and LTL operations.

• Strong organisational and planning skills.

• High attention to detail and sense of urgency.

• Excellent communication skills (phone and email).

• Ability to work under pressure in a fast-paced environment.

• Strong customer service and relationship skills.

• Confidence using Microsoft Office (Outlook, Excel, Word).

• Safety-first mindset.

Desirable:

• Experience in refrigerated or temperature-controlled transport.

• Knowledge of NHVR regulations and fatigue management.

All applicants must be entitled to work in Australia and be prepared to undergo a criminal history check, pre-employment medical and/or drug & alcohol testing as required.

P/L embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including, the First Nations Peoples, and those of all ages, genders and abilities.