Payments and Claims Specialist

HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:

We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care We believe in technology as an enabler We’re driven by helping customers attain better outcomes

This position is part of the HomeMade team.

About HomeMade

HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams.

Our transformative technology platform helps thousands of people retain choice and control by allowing them to create unique support plans that meet their specific needs and optimise their funds.

By working at HomeMade, you can play a crucial role in helping older people maintain their independence and live fulfilling lives in their own homes. You’ll be joining a team that is passionate and dedicated to making a meaningful difference in the lives of others.

To find out more, visit https://homemadesupport.com.au/

About The Role

An exciting opportunity exists to join our team as a Payments and Claims Specialist. In this role you will work with our direct customer service teams (Support Partner, Customer Support, Collections, Service Providers and Coordination) and be responsible for accurately completing high volume data processing, updating customer profiles in key systems and providing quality customer and service provider support.

Key Responsibilities

Set up service providers (suppliers) and customers for paymentsMonitor the service provider email inbox and ensure the accurate and efficient processing of invoices within defined service levelsPerform regular processing of customer Home Care Package administration in internal and external systemsReview and approve high volumes of invoices and customer reimbursements in line with processes and proceduresRespond accurately within defined services level to enquiries from service providers and customers related to payments, billing and statements in a timely mannerManagement of customer and service provider account documentation, including updating customer profiles with summaries of any enquiries and discussionsPerform data integrity checks between external systems and internal systems to ensure customer records are accurate and up to dateTimely completion of tasks to ensure customers are on boarded and exited from HomeMade in line with processes and proceduresCollaborate with customer facing teams to address customers and service provider concerns, escalate complex issues as needed, and ensure prompt resolutionPerform regular electronic upload of customer documentation to various systemsProvide flexible operations support as required, including responding to customer emails and callsAdhere to all HomeMade processes and procedures

Your Skills And Expertise

Experience in accounts administration or finance operations, with high-volume processing and strong attention to detailSolid understanding of payments, invoicing, reconciliations, and data accuracyConfidence working across multiple systems (CRM, accounting, or ERP platforms)Strong problem-solving and analytical skills to identify and resolve discrepanciesClear, professional written and verbal communication with customers and service providersStrong organisation, time management, and ability to meet service levelsA collaborative approach and commitment to continuous improvementExperience in aged care, home care, or community services (desirable)

The values we live by

Put People First 🫶🏼

People and relationships matter most.

Foster Freedom 🪁

Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions.

Do The Right Thing 💖

Be fair, honest, open, ethical, and transparent.

Be Bold 💡

With a vision to imagine and create a brighter future.

Values we share as part of Attain Healthtech

Break New Ground 🧨

We simplify care with creativity and bold ideas.

Make It Matter💟

We put people at the centre and create impact that improves lives.

Own The Outcome🥇

We aim high, deliver excellence and drive results that last.

Our benefits

Power your career ⚡️

Learn from industry experts, experienced leaders, and on-the-job opportunities.

Access parental leave 👶

Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.

Work with flexibility 🏠

We’re a hybrid workplace, balancing time in the office with remote work.

Flexi Leave Days 🌴

Get one extra paid leave day per quarter for what makes you happy.

Take a floating public holiday 🫶🏾

Acknowledge a significant day your way with family and friends.

Be rewarded 🏆

Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.

We are one

As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.

If this role has stood out to you but you don’t feel like you ‘tick all the boxes,’ we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.