Optical Dispenser/Retail - Full Time

Optical Dispenser/Retail (Full-Time)

About the Practice

Dingley Eye Centre, part of the Insightful Eye Care group, is an independent optometry practice dedicated to delivering a premium patient experience, with genuine care and connection at the heart of everything we do.

Our practice combines cutting-edge technology with a fashion-forward optical offering, supported by a collaborative, diverse, and highly supportive team environment. We are committed to both professional and personal development, including quarterly team workshops and ongoing learning opportunities.

We have two locations, Swan St Eye Centre (Richmond) and Dingley Eye Centre. This role is primarily for our Dingley location. Our team will occasionally work across both locations, providing variety in your work environment and exposure to a broader patient community.

This is more than a job, it's an opportunity to begin a career that has a life-changing, positive impact on people every day.

What You'll Be Doing

As an Optical Dispenser, you will play a vital role in helping patients see and feel their best. Your responsibilities will include:

• Dispensing optical prescriptions and supporting patients with their eye care needs, including glasses, contact lenses, dry eye management, myopia management (Orthokeratology), and more.
• Contributing creatively through administrative support and social media tasks.
• Maintaining a welcoming, organised, and professional practice environment.

What We're Looking For

We are seeking someone who is people-focused, detail-oriented, and eager to learn a specialised skillset.

• Excellent communication and interpersonal skills, with strong values of empathy and care.
• Enthusiasm and a growth mindset; optical dispensing is highly technical, and curiosity is essential.
• Strong critical thinking skills and keen attention to detail (accuracy is key).
• A genuine interest in committing long-term to the role, as dispensing requires extensive training.
• Previous customer service experience is preferred; no prior optical experience is required.
• Willingness to occasionally travel to the Richmond practice (Swan St Eye Centre) as required.
• Availability to work Saturdays if required.

Why Join Us?

• Be part of a supportive, close-knit team that values collaboration.
• Learn a specialised profession with meaningful patient outcomes.
• Work in a modern, technology-driven environment.
• Access ongoing training, mentorship, and development opportunities.
• Build a rewarding long-term career in the optical industry.
• Competitive remuneration package commensurate with experience.
• Sales bonuses.
• Health and wellness allowance.
• Ongoing 1-on-1 training and support.

To Apply

Please submit your CV along with a cover letter outlining your skills and interest to our Operations Manager, Natalie, at: natalie@insightfuleyecare.com.au or via Indeed

Job Type: Full-time

Pay: $55,000.00 – $70,000.00 per year

Benefits:

• Employee discount

Experience:

• Customer service: 2 years (Preferred)
• Optical Dispensing: 1 year (Preferred)

Work Authorisation:

• Australia (Required)

Work Location: In person