Medical Reception

• Answering incoming phone calls

• Booking patient appointments and procedures

• Liaising with hospital staff

• Verifying Medicare and private health insurance details

• Completing patient invoicing, Medicare, DVA and Eclipse claims

• Following up rejected or delayed claims and unpaid invoices

• Obtaining results and maintaining accurate patient records

• Scanning and attaching documentation; managing incoming mail and emails

• Facilitating communication between patients, the Specialist and staff

• Maintaining strict confidentiality of patient, practice and financial information

• Ensuring a high level of accuracy in all administrative and billing tasks

• Be compassionate with a caring and professional disposition

• Have strong attention to detail

• Demonstrate a friendly and patient-focused approach

• Present professionally at all times

• Remain calm and composed under pressure

• Be motivated and willing to learn

• Excellent organisational skills with the ability to take initiative and follow instructions

• Strong computer literacy

• Ability to work independently and as part of a team

• Previous experience in medical rooms (highly recommended)

• Experience using Xestro or similar medical software

If you are an experienced medical receptionist who takes pride in your work and enjoys being part of a professional and hardworking team, we would love to hear from you.