Business Services Support (level 1 – 2)

Bodycare Workplace Solutions is part of the Pacific Health Group, a family of companies working together to support and uplift the wellbeing of communities across Australia and New Zealand.

The Role:

Our Melbourne office is seeking a keen and helpful Business Services Support (level 1) professional to provide front-line IT support with excellent customer service and communication. You will be one of the IT team’s go-to people for troubleshooting, resolving IT issues as they arise and escalating user /service requests via a ticketing system, liaising with vendors and employees alike. We’re looking for a real go-getter who can liaise with the services team and provide support on applications as well when needed. 

This entry-level position is ideal for someone beginning their career in IT. We welcome applications from recent graduates or candidates with equivalent experience who are motivated to build their technical skills and gain hands-on experience.

Main responsibilities:  

• Provide level 1 IT support: ticket triaging, follow-ups on overdue tickets, basic troubleshooting, printer / driver installation etc
• Light documentation development
• Backup monitoring

The benefits of working with us:

• Annual budget set aside for professional development / study
• Fun, collaborative team that will work with you to help you grow
• Great team culture with regular social events
• Well-being initiatives: flu vaccination, access to EAP services, wellbeing webinars and workshops

The ideal candidate:

• Relevant tertiary ICT qualifications
• A minimum of 1 year’s relevant experience is beneficial (entry-level applicants considered)
• Approachable and friendly
• Good communicator with exceptional people skills

Next steps

If you think you have the experience and can-do attitude to join a team and organisation that rewards your worth, apply now!

Confidentiality is assured.

If you’re passionate about making a difference and eager to bring your energy and creativity to a team that values Proactivity, Innovation, Integrity, and Communication, we want to hear from you! At Bodycare, we support one another, embrace change, and foster an environment where every voice is heard.