Electrical Service Coordinator

Electrical Service Coordinator

Location: Knoxfield, Victoria
Company: AESM
Employment Type: Full-Time, Permanent, On-Site

The Role

As our company continues to expand, we're thrilled to offer a full-time position for an Electrical Service Coordinator. We're seeking an organised and proactive individual eager to contribute to our business's ongoing success.

Working closely with technicians, customers, and internal stakeholders, you will coordinate electrical service delivery activities, support field operations, manage scheduling requirements, and ensure our clients receive exceptional service. This role offers variety, responsibility, and opportunities for career growth within a supportive and high-performing team.

Why You'll Love Working With AESM

✔ Strong wages, yearly increases
✔ Career growth - paid training, study leave, and clear development support
✔ Top-Tier Equipment Provided - We supply you with the essentials including laptop and phone, so you're job-ready from day one
✔ Recognition & rewards - spot vouchers & $2,000 referral bonus
✔ Health, wellbeing & perks - Fitness Passport, employee discounts, and optional yearly paid flu vaccination vouchers
✔ Various employee benefits, including novated leasing options
✔ Paid parental leave & paid volunteer leave
✔ Safe systems, supportive team & clear pathways for promotion

✔ Endorsed by Work180 as an employer of choice for women
✔ Recognised by WORK180 as a Top 5 Employer for career development opportunities

What You'll Be Doing

• Coordinate and schedule reactive maintenance works, service requests, and electrical isolations.

• Provide support to field technicians, customers, subcontractors, and internal stakeholders.

• Manage and prioritise jobs, ensuring timely service delivery and customer satisfaction.

• Coordinate technician workloads and assist with day-to-day operational activities.

• Prepare client reports and support FRV submission requirements.

• Support continuous improvement initiatives within the electrical department.

• Book and coordinate isolations, de-isolations, and reactive works.

• Assist with timesheet administration for testing and service technicians.

• Prepare basic quotations using approved templates.

• Maintain accurate records, documentation, and service information within company systems.

• Identify, monitor, and escalate outstanding actions, risks, and service issues as required.

• Work collaboratively with operational and administration teams to achieve service excellence.

Your Education, Experience & Skills

• Demonstrated experience in scheduling, service coordination, administration, or a similar role.

• Strong time management and organisational skills with the ability to manage multiple priorities.

• Excellent attention to detail and commitment to accurate record keeping.

• The ability to interpret customer requirements and coordinate service outcomes effectively.

• Strong communication skills with clients, contractors, technicians, and internal stakeholders.

• Experience using Microsoft Office and job management software systems.

• Ability to identify risks, monitor outstanding actions, and escalate issues appropriately.

• Relevant qualifications or equivalent experience in business administration, facilities management, compliance, or a related discipline.

• Ability to work autonomously whilst contributing positively within a team environment.

• Experience within the electrical, fire protection, facilities management, or essential services industries will be highly regarded.

• Uptick experience would be advantageous.

• Applicants must have full working rights in Australia.

About AESM

AESM are an industry leading fire protection organisation specialising in comprehensive maintenance services. Since our establishment in 2003, we've been committed to delivering excellence in sales, service, and installation of fire protection equipment across Victoria. Our business, jointly with our parent company BGIS, are poised to expand its reach and offerings in the essential services sector.

If you are a proactive, organised, and customer-focused professional looking to join a growing and forward-thinking organisation, we would love to hear from you! AESM BGIS is an equal opportunity employer and we strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds.

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