Graduate IT Service Delivery Officer

Graduate Service Delivery Officer

Sydney/Parramatta | Full-Time | Career Development Opportunity

Ready to kick-start your IT career with a purpose-driven organisation supporting thousands of businesses across NSW?

Business NSW is seeking a motivated Graduate Service Delivery Officer to join our ICT team. This is an outstanding opportunity for a recent IT graduate to gain hands-on experience across end user support, service delivery, hardware management and modern workplace technology.

Working closely with our Service Delivery Manager and broader ICT team, you'll help ensure employees have the tools and support they need to do their best work every day.

What You'll Be Doing

• Supporting laptops, monitors, printers, mobile phones and other end-user technology

• Managing service requests and incidents through ServiceNow

• Assisting with device setup, deployment, replacement and lifecycle management

• Performing hardware stocktakes and asset management activities

• Providing onsite support across our Parramatta office

• Working alongside experienced ICT professionals across infrastructure, applications, networks and service delivery

• Contributing to service improvement initiatives and customer experience enhancements

About You

• Recently completed a Bachelor's Degree in Information Technology, Computer Science, Information Systems, Telecommunications or similar

• Strong problem-solving and analytical skills

• Excellent communication and customer service abilities

• Passionate about technology and helping people

• Eager to learn and develop within a supportive team environment

• Understanding of ITIL or IT service management principles is desirable

Why Join Business NSW?

• Structured career development and mentoring

• Exposure to a broad range of technologies and IT disciplines

• Supportive and collaborative team culture

• Opportunity to make a real impact across a respected member-based organisation

• Ongoing learning and professional growth opportunities

Launch your IT career with an organisation committed to helping businesses and communities thrive.