Clinical Duty Officer

• Join a values driven, life friendly organisation 
• Full time permanent (1.0 FTE) opportunity based in East Perth
• $104,188.5 + 12% Super + Salary Packaging
• Flexible work arrangements supported

Reach Further With Us

The Clinical Duty Officer provides specialist phone-based support to individuals and families seeking access to Anglicare WA services. Working within a trauma-informed and person-centred framework, you will support high-risk client presentations, manage escalated calls, provide referrals and advocacy, and contribute to the ongoing development of the Service Access Team.

As the key escalation point within the team, you will provide specialist guidance on complex matters including family and domestic violence, suicide risk, self-harm concerns and child safety issues. You will work collaboratively with internal and external stakeholders to ensure clients receive timely support and access to appropriate services.

This role also contributes to continuous improvement through staff debriefing, coaching, waitlist management, quality data practices and identifying professional development opportunities for the team.

This is a full time (1.0 FTE - 37.5 hour per week) permanent position. The successful candidate will be based in East Perth. We support flexible working arrangements that include working from home. We support flexible working arrangements that include working from home

About You

The successful candidate will have:

• Tertiary qualifications in Social Work, Psychology or a related discipline
• Significant experience applying trauma-informed and person-centred practice when supporting individuals and families with complex needs
• Expert knowledge of family and domestic violence, including working with both victim-survivors and perpetrators
• Experience supporting people presenting with suicide risk, self-harm concerns and child safety issues
• Strong knowledge of community and social support services and referral pathways
• Demonstrated ability to work autonomously and make sound practice decisions
• Experience providing debriefing and support to staff following complex client escalations
• Exceptional communication, conflict resolution, advocacy and negotiation skills
• Strong written, organisational and administrative skills
• Commitment to culturally safe and inclusive service delivery

The successful applicant must also have a valid National Police Clearance and Working with Children Check.

A police record is not an automatic barrier to employment with us. The organisation may seek to request an international police clearance if necessary. We welcome applications from people with diverse backgrounds and experiences, and we review any disclosures on an individual basis, focusing on relevance to the role.

Impact and Benefits

Sharing your knowledge, skills and experience, you will make an impact to the lives of families and communities across the state.  

In return for your drive and commitment, we provide the support of an inclusive and welcoming community which places people at the heart of all the work we do and encourages broad thinking, curiosity, creativity and best practice. 

Also:

• Starting salary $104,188.5 per annum plus 12% superannuation 
• Flexible, family friendly working conditions 
• Great workplace culture  
• Enjoy generous tax-free salary packaging benefits where you can package up to $15,900 per annum and not pay tax on that amount. 
• Additional 3 days (pro-rata) leave per year and ability to purchase additional leave. 

Why join us? 

At Anglicare WA we are all about people, placing people at the heart of our work. We are focused on strengths, believing in and amplifying the strength of people and communities. We are fiercely inclusive, making sure everyone can belong. As trusted partners we are curious and creative, always looking for new ways to do better. We are courageous and gutsy, tackling difficult issues, even when it’s hard.   

But don't take our word for it! Explore our Story Feed and hear from our staff about what makes Anglicare WA such a great place to work! 

Click here to browse our video library

Apply Now! 

To apply, please click on the apply button and follow the prompts attaching a current detailed resume and covering letter.  

For further information please contact Vicki Bosworth at **************@anglicarewa.org.au 

We are seeking to appoint someone to this role as soon as possible and will close this vacancy once suitable candidates have been identified.  Please apply without delay!    

Safeguarding Children & Young People: Anglicare WA is committed to empowering children and young to feel safe, valued and respected. We have zero tolerance for harm or neglect, and take our legal, ethical and community responsibilities seriously. As such, we ensure that all of our candidates are appropriately screened (including police checks) to make sure that the right people are in the right roles. 

Inclusive: We actively promote a working environment that values diversity and inclusion. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, people who identify as LGBTQIA+ and people with a disability. If you have any support or access requirements, we encourage you to advise us at time of application.

Uluru Statement from the Heart: Anglicare WA supports the Uluru Statement from the Heart and is committed to walking alongside First Nations people in a movement of the Australian people for a better future. 

Unsolicited applications from recruitment agencies will not be accepted.