Office Administration

About the role

DJB Plumbing & Gas is a busy, family-run plumbing and maintenance business based in Ballarat. We are looking for a reliable, organised and friendly Administration Officer to join our office team. This role would suit someone who enjoys working in a fast-paced environment, is confident communicating with customers and tradespeople, and can manage multiple tasks throughout the day.

Key responsibilities

• Answering incoming phone calls and responding to customer enquiries

• Booking and scheduling plumbing jobs

• Managing technicians' calendars and daily schedules

• Creating and updating jobs in ServiceM8

• Preparing and sending quotes and invoices

• Following up outstanding quotes, jobs and customer enquiries

• General accounts and MYOB administration

• Processing supplier invoices and purchase orders

• Email and inbox management

• Liaising with customers, suppliers, property managers and commercial clients

About you

• Strong administration and organisational skills

• Confident and professional phone manner

• Excellent written and verbal communication

• Able to prioritise and manage multiple tasks

• Comfortable working in a busy environment where priorities can change throughout the day

• Good computer skills and ability to learn new systems

• Reliable, proactive and able to work as part of a small team

• Strong attention to detail

• Previous experience using ServiceM8 (highly regarded)

• Previous experience using MYOB (highly regarded)

About us

DJB Plumbing & Gas is a busy, family-run plumbing and maintenance business based in Ballarat.