Membership Team Leader

• Join an iconic brand built on a human touch with a playful side

• Lead the day-to-day rhythm of a passionate membership team with world-class facilities in Sydney 

• Full-time gig, free gym membership, discounted PT + more benefits

There's never been a better time to join Virgin Active! We have the best talent, doing the best work of their lives with meaning. Our continuous focus on inspiring people to live an active life is what unites us and sets us apart in our vision to be the world's most loved exercise brand. 

We are part of the Virgin group of companies worldwide and launched our Australian business in 2008 with one club, five studios and a dedicated team of just 50 people. Today, we have a team of nearly 1,000 people and we're building a collection of iconic locations in Sydney and Melbourne.

In a nutshell

The Membership Team Leader owns the day-to-day rhythm of the floor. This role is hands-on, high energy and performance-focused — leading from the front to create an environment where members feel welcomed, supported and inspired, and where the Membership team perform at their best every single day.

The Membership Team Leader thinks tactically, acts in the moment and takes ownership of team behaviours, activity and results.

A day in the life 

• Lead the daily delivery of activity across the Membership team, ensuring strong structure, focus and urgency on the floor.

• Run engaging daily huddles that set clear expectations, drive energy and align the team to daily STRAT targets.

• Manage call sessions and appointment-setting blocks to maximise productivity and conversion.

• Monitor live activity numbers, proactively identifying gaps and implementing immediate performance improvement strategies.

• Coach in the moment — providing real-time feedback, objection handling support and role-play practice to strengthen capability.

• Support team members during appointments and presentations to elevate confidence and conversion outcomes.

• Drive clear whiteboard focus, ensuring daily targets, results and behaviours remain visible and front of mind.

• Maintain high levels of morale, accountability and positive pressure across the team.

• Take ownership of daily sales performance, ensuring activity levels align to budget and business expectations.

• Lead by example in energy, professionalism and member-first behaviours at all times.

• Advocate safety and contribute to an environment where both members and team members feel supported and secure.

• Perform opening and closing procedures and first aid officer duties when required.

• Oversee relevant admin including processing cancellations, reconciliations and banking. 

• Liaise with the HOD (“Head of Dept”) team to assess, monitor and improve sales strategies and support the team where possible.  

To land this gig… and your ongoing mindset

• You have 1+ years of relevant sales or hospitality leadership experience, your first aid, flexibility to work a non-traditional schedule and can readily obtain a clear Working with Children Check (if required). You may also have experience within the fitness sector. 

• You have aligned experience. You’re an effective manager with strong leadership and motivational ability. You’re comfortable with the entire sales cycle and thrive on exceeding performance targets. You may also have some corporate sector experience. A+ for you.

• You are people-focused. You get a kick out of delivering extraordinary customer experiences and seeing people kick sales targets out of the park. You’re patient, level-headed, and cool under pressure. Teaching your sales team new techniques makes you feel warm and fuzzy.

• You are self-assured. You listen intently. You speak eloquently. You can explain just about anything to anyone and you’re comfortable communicating at all levels. You’re authentic when you express yourself. People trust your judgement.

• You are driven. You love coaching teams and can design strategies to get the best results. You have incredible persuasive ability and are a natural negotiator. You’re comfortable managing your time and can be counted on to reach targets.

• You have a can-do approach. You think on your feet. You’re cool with ambiguity and you roll with the punches when things change. You’re motivated to find solutions and always consider the business impact. You easily move between tactical work and big picture work

What we offer you

• One of the world’s most recognised and exciting brands

• A culture that’s all about inspiring people to live an active life

• A free membership for you to workout at our clubs (and one for your buddy after 12 months)

• Discounted personal training

• Special deals with our retail and service partners

• Paid parental leave to spend time with your new little human

• Regular personal and professional development

• Confidential 24-hour support via our employee assistance program

• Uniforms designed in partnership with Rec Gen

• Fun. It’s part of our success. We prefer smiles to graphs. We like to be human rather than corporate